Account Manager

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Maintain and enhance ongoing relationships with key clients and intermediaries.

• Optimize revenue and retention from profitable clients.

• Act as a product expert and problem solver for prospects and clients.

• Manage client negotiations and develop effective, professional interaction strategies.

• Foster strong customer relationships through consistent proactive communication.

• Address inquiries and concerns from clients and intermediaries.

• Assess client needs for effective coverage and utilize pricing tools for bids.

• Coordinate pricing quotes with commercial and risk underwriters.

• Convey client requirements and expectations to Coface.

• Create and present sales proposals and renewal offers.

• Showcase Coface offerings and implement cross-selling strategies.

• Proactively manage renewals and address potential risks and vulnerabilities.

• Oversee policy renewals, contractual documentation, and compliance with regulations.

• Forecast and monitor client account metrics.

• Identify growth opportunities within existing client relationships.

• Facilitate service coordination among account staff and collaborate with sales teams.

• Maintain thorough records of client transactions.

• Clearly communicate market conditions and Coface’s value proposition compared to competitors.

• Provide management with insights on customer needs, challenges, competitive landscape, and product opportunities.

• Build and sustain intermediary relationships to enhance client retention.

⛳️ Requirements

• A Bachelor’s degree is required.

• A minimum of three (3) years of administrative experience in credit insurance, banking, claims, or factoring organizations is preferred.

• Proficiency in Microsoft Office Applications: Outlook, Word, and Excel.

• A P&C Insurance license is advantageous, or the ability to complete the licensing course within 60 days from the hire date.

• Preference will be given to candidates residing in the Eastern or Central Time Zones.

🏝️ Benefits

• Competitive executive compensation and performance-related incentives.

• Opportunities for international travel and cross-border collaboration.

• A dynamic, inclusive, and growth-focused work environment.

• A culture of learning, collaboration, and inclusion.

• Responsibilities that have a visible impact.