Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of and achieve expansion ARR and renewal results within designated accounts.

• Recognize, evaluate, and finalize upsell and cross-sell opportunities.

• Direct the renewal strategy and implementation, ensuring customer retention and pricing discipline.

• Oversee a substantial installed customer base utilizing structured outreach, automation tools, and engagement rhythms.

• Implement shorter sales cycles ranging from transactional to moderately complex opportunities.

• Develop account plans aimed at increasing wallet-share and enhancing product adoption.

• Ensure accurate forecasting and CRM documentation for the expansion and renewal pipeline.

• Collaborate with CX, Product, and Solutions teams while maintaining commercial oversight.

• Transition more complex accounts to the appropriate segment leaders when necessary.

• Execute additional responsibilities as needed to support business objectives.

⛳️ Requirements

• Over 3 years of experience in a relevant role or field.

• Background in account management, commercial growth, or sales roles focused on expansion.

• Proven capability in managing recurring revenue relationships.

• Strong skills in discovery and value presentation.

• Proficiency in CRM systems and structured sales methodologies.

• In-depth knowledge and application of industry principles, theories, job functions, best practices, techniques, and standards.

• Ability to devise solutions for complex challenges through thorough evaluation of various factors.

• Capacity to work autonomously and exercise sound judgment and discretion.

• A university degree is preferred.

• Experience in managing high-volume account portfolios is preferred.

• Familiarity with subscription-based or recurring revenue models is preferred.

• Knowledge of renewal and expansion sales frameworks is preferred.

🏝️ Benefits

• Variable incentive compensation/commission potential; with a target commission amount of $28,000.

• Options for remote, hybrid, or in-office work arrangements based on business requirements and applicable work settings.

• Flexible work arrangements may be necessary to meet deadlines or facilitate collaboration across different time zones.

• Reasonable accommodations will be provided for individuals with disabilities.

• Commitment to an equal opportunity and inclusive work environment.