Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Establish and nurture relationships with clients while recognizing their priorities, projects, and purchasing requirements.

• Expand current accounts by pinpointing new projects, teams, and locations that could leverage CircuitHub's offerings.

• Assess new opportunities and assist customers from the initial dialogue through to quoting and order placement.

• Follow up on pending quotes, respond to inquiries, and support customers in advancing their projects.

• Conduct regular account assessments to gather customer feedback, anticipate demand, and identify growth possibilities.

• Collaborate with internal teams to address customer issues and provide timely, accurate updates.

• Maintain accurate and current account details, opportunities, and sales projections.

• Strive to achieve set revenue and profitability targets.

• Relay customer feedback to enhance the platform and elevate the overall customer experience.

• Analyze reasons for customer order cessation and propose strategies to re-engage them.

• Assist customers in planning for prototype or production runs.

• Discover opportunities to collaborate with other teams within established accounts.

• Address quote delays and navigate challenging discussions regarding pricing, delivery, or quality.

• Request referrals and introductions from satisfied customers.

⛳️ Requirements

• 1-2 years of experience in sales or account management.

• Proven track record of achieving sales targets and expanding customer accounts.

• Capability to take initiative and follow through independently.

• Strong communication skills with the ability to tailor approaches to diverse individuals and situations.

• Comfort in discussing pricing, managing objections, and soliciting business.

• Excellent organizational and prioritization capabilities.

• A curious mindset and eagerness to learn about the platform and manufacturing processes.

• Ability to collaborate effectively with others and engage the right expertise.

• Experience in electronics, hardware, technical services, or manufacturing is a plus.

• Background in customer support or customer success is advantageous.

• Familiarity with customer relationship management tools for tracking opportunities and forecasting sales is beneficial.

🏝️ Benefits

• Performance-based bonus.

• Comprehensive benefits package.

• Competitive salary.

• Collaborative team environment.

• Opportunities for learning and development.

• Ownership of customer relationships.

• Direct impact on business growth.