Account Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee and nurture assigned accounts alongside client relationships and service obligations.

• Support the project management of contract implementations and cultivate robust account relationships.

• Ensure a seamless transition of services for members.

• Deliver client training on the utilization and features of products and services.

• Organize the design, development, and launch of product enhancements and other client-requested initiatives.

• Conduct scheduled site visits, conference calls, and meetings with vendor delegations.

• Serve as the intermediary between contracts and the company's operating departments regarding Account Management matters.

• Coordinate the tracking and prompt resolution of account-related complaints and issues.

• Collaborate with staff to resolve account problems or complaints until they are fully addressed.

• Assist the Director of Quality and Compliance and the CEO with Account Corrective Action Plans.

• Facilitate sales and business development opportunities, including the development of RFPs and expansion into new business areas.

• Convert client ideas and requests into actionable tasks for operations, call center, or product development teams.

• Provide strategic business insights on products and services to management, colleagues, and clients.

• Assist in monitoring and tracking legislative or regulatory changes pertinent to operational states.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5+ years of relevant account management, client services, or similar experience.

• Previous experience leading a functional area, managing cross-functional teams on large-scale projects, or supervisory experience including hiring, training, task assignment, and staff performance management.

• Strongly preferred vendor management experience.

• Advanced skills in Excel are preferred.

• Proficiency in Power BI is preferred.

• Willingness to travel.

• Candidates must be located in the Eastern Standard Time Zone or Central Standard Time Zone.

• Adherence to all policies and standards is required.

🏝️ Benefits

• Competitive compensation.

• Health insurance coverage.

• 401K plan.

• Stock purchase plans available.

• Tuition reimbursement options.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation.

• Equal opportunity employer dedicated to diversity.