Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the requirements of CareXM’s principal accounts as a client advisor and advocate.

• Retain and enhance revenue through effective strategic account management.

• Collaborate directly with CareXM clients and internal teams to maintain key accounts.

• Manage relationships for a designated number of key accounts.

• Formulate strategic account plans that promote customer satisfaction, revenue growth, and client referrals.

• Engage closely with healthcare professionals.

• Serve as a reliable advisor and advocate.

• Occasionally travel to foster client relationships and/or support the sales team.

• Prepare and present informed Quarterly Business Reviews to executive team members.

• Coordinate with Sales, IT, Implementations, Customer Support, Training/Quality, Operations, and other internal teams to guarantee consistent service delivery.

• Lead and facilitate the resolution of client issues, changes, or enhancements.

• Introduce and implement service improvements for clients.

• Create meeting agendas and document meeting notes and client communications.

• Develop innovative solutions within available options.

• Communicate client changes and updates to internal teams.

• Maintain regular and effective client contact, especially during account upgrades or changes.

• Act as a subject-matter expert on best practices and policies.

• Monitor industry trends and their implications for customers.

• Prepare and conduct operational Weekly/Monthly meetings and Quarterly Executive Business Reviews.

• Upsell available tools and solutions to achieve client objectives.

• Execute promised deliverables efficiently.

⛳️ Requirements

• Bachelor’s degree.

• At least 5 years of sales and/or account management experience required.

• A minimum of 2 years of experience working with large accounts preferred.

• Prior experience in the healthcare sector or with healthcare technology is desirable.

• Strong skills in relationship development and management.

• High level of self-agency and empathy.

• Proven ability to demonstrate extreme ownership over a dedicated set of accounts, supporting larger Hospice and Home Health organizations nationwide.

• Experience utilizing strategic account management methodologies.

• Documented success in managing and scaling high-value, enterprise-level client relationships.

• Exceptional communication skills, capable of clearly articulating complex ideas to stakeholders at all levels, from frontline teams to executive leadership (C-suite).

• Ability to quickly grasp key characteristics of new products/solutions and effectively communicate their value to customers.

• Excellent problem resolution abilities.

• Capability to develop and maintain relationships with C-Level executives.

• Ability to position oneself as a trusted advisor.

• Skill in leading a diverse group to address customer needs.

• Highly motivated and results-oriented.

• Preferred experience using Salesforce as the project reporting tool and forecasting method.

• Willingness to occasionally travel to support customers and/or attend industry conferences.

• Familiarity with clinical terms, processes, and procedures.

• In-depth knowledge and understanding of CareXM products, tools, and services.

🏝️ Benefits

• Health insurance.

• Flex Spending/Health Savings Accounts.

• Dental Insurance.

• Vision insurance.

• Short Term Disability.

• A Day of service (8 hours to volunteer in addition to earned PTO).

• Paid training.

• Paid time off.

• 401(k) plan.

• Life insurance.

• Employee assistance program.