Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the commercial relationship with designated strategic accounts as the main business contact after the sale.

• Collaborate with Customer Success to enhance customer satisfaction, adoption, and usage of Brinqa solutions.

• Discover upsell, cross-sell, and expansion prospects within current accounts.

• Assist with Customer Renewals to guarantee over 100% net revenue retention and long-term customer value.

• Establish executive-level relationships and provide guidance to CISOs, security leaders, and risk executives.

• Work together with Customer Success, Product, and Sales Engineering to achieve customer objectives and address issues.

• Create account plans that align with Brinqa’s roadmap and the priorities of customers.

• Monitor customer health metrics, usage statistics, and feedback to pinpoint growth opportunities and lessen churn risks.

• Champion customer needs internally and offer insights for product development and go-to-market strategies.

⛳️ Requirements

• Over 5 years of experience in account management, customer success, or enterprise sales within a SaaS context.

• Experience engaging with large, complex enterprise clients in the fields of cybersecurity, IT risk, or compliance.

• A solid grasp of cybersecurity concepts such as vulnerability management, risk prioritization, and threat exposure is highly desirable.

• A demonstrated history of surpassing retention, upsell, and expansion targets.

• Capability to navigate intricate organizations and foster strong relationships with both technical and executive stakeholders.

• Exceptional communication, presentation, and consultative selling abilities.

• Highly organized with effective account planning and forecasting skills.

• Proficiency in Salesforce and other customer engagement platforms.

• Previous experience in a cybersecurity software firm is preferred.

• Experience working collaboratively with Customer Success, Renewals, and Product Management is preferred.

🏝️ Benefits

• Uncapped commissions.

• High earning potential.

• Rapid career advancement opportunities.

• Equal employment opportunity in an inclusive workplace.

• Chance to develop Brinqa’s channel ecosystem and create an immediate and lasting impact.

• Elite Sales & Channel Culture emphasizing collaboration and high achievers.