Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the commercial relationships with our current customer base.

• Oversee expansions, upgrades, renewals, and pricing strategies.

• Transition Enterprise and non-Enterprise customers to appropriate plans as they evolve.

• Execute proactive expansion initiatives aimed at achieving quarterly revenue targets.

• Facilitate the renewal process for annual-plan customers in collaboration with Customer Success.

• Spearhead revenue-recovery efforts and customer communication for addressing churn and win-back strategies.

• Provide customized quotes for customers as necessary.

• Collaborate closely with customers to comprehend their needs, drive growth and upgrades, and mitigate churn.

• Identify commercial opportunities within the current customer base.

• Develop, implement, and evaluate AI-driven workflows and automations for the Account Management function.

• Present AI workflow initiatives and their impact on business to leadership and team members.

⛳️ Requirements

• Applicants must be located in the U.S. and willing to accommodate various time zones.

• 1–3+ years of experience in account management or sales at a rapidly growing B2B SaaS company, managing a book of business and its revenue.

• Demonstrated success in increasing revenue within an established customer base.

• High level of comfort when engaging with existing customers regarding product usage, renewals, and pricing.

• Strong commercial acumen.

• Self-motivated individual, enthusiastic about discovering new growth avenues.

• Practical experience utilizing AI tools (e.g., Claude, ChatGPT, automation platforms), including the development of custom workflows, agents, dashboards, or reports.

• Commercial insight that aligns with broader business objectives and a customer-centric approach.

• Ability to work independently in fast-paced and ambiguous settings.

• Effective and concise verbal and written communication skills.

• Capability to craft cohesive, data-driven narratives both verbally and in writing.

• Strong attention to detail.

• Experience in the creator economy or SaaS sector is advantageous.

🏝️ Benefits

• Stock options.

• Health, dental, and vision insurance.

• 401(k) employer matching.

• Unlimited paid time off (with a mandatory minimum of 10 days per year).

• Annual in-person team retreat.

• Unlimited budget for books.

• Monthly Wellness Days (every third Friday of the month).