Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of clients as the main point of contact.

• Establish and nurture positive, long-lasting client relationships.

• Assist clients in effectively implementing and adopting Auvik within their operations.

• Achieve and surpass revenue goals through upselling and cross-selling initiatives.

• Formulate strategies to enhance product utilization and relay product updates.

• Partner with onboarding, product, and support teams to provide seamless client experiences.

• Conduct product demonstrations and training sessions for customers.

• Gather and document customer feedback for engineering and product teams.

• Resolve client issues professionally and promptly.

• Propel customer expansion, retention, renewals, and revenue growth.

• Represent the customer's perspective across Product, Sales, Marketing, and Support.

• Connect clients with the right resources to enhance satisfaction and foster long-term partnerships.

⛳️ Requirements

• Demonstrated experience in managing client relationships, especially within a SaaS or IT service provider environment.

• Proven ability to develop and implement strategic account plans that promote product usage and growth.

• Strong understanding of IT concepts and their application to service offerings.

• Experience in identifying upsell and cross-sell opportunities while meeting or exceeding sales objectives.

• Excellent analytical and problem-solving skills.

• Outstanding communication, organizational, and interpersonal capabilities.

• Proficient in managing client concerns and conflicts in a professional manner.

• Enthusiasm for technology and a knack for quickly understanding new products, features, and functionalities.

• Dedication to continuous improvement.

• Familiarity with IT infrastructure operations or business concepts related to IT service providers is a plus.

• Knowledge of Salesforce is a beneficial asset.

• Ability to complete a 5-minute Predictive Index assessment prior to meeting with the hiring manager.

🏝️ Benefits

• Stock options available for all full-time employees.

• Comprehensive health and dental benefits package.

• Wellness spending account.

• GRSP matching program.

• Flexible paid time off.

• Paid parental leave program.

• Remote working subsidies.

• Ongoing feedback from leadership.

• In-depth and informative onboarding process.

• Career development programs.

• Flexible work-from-home arrangements.

• Accommodations provided throughout the interview process.