Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the daily management and execution for designated lender-placed insurance clients.

• Advocate for client requirements while ensuring alignment with Assurant’s operational, contractual, regulatory, and business obligations.

• Facilitate regular meetings with clients and internal teams, creating agendas and updates, sharing progress and concerns, documenting decisions, and ensuring action items are addressed.

• Sustain task plans, project trackers, audit matrices, and action logs.

• Manage client inquiries, audits, implementations, complaints, service issues, and operational challenges among internal stakeholders.

• Retain responsibility until resolution or an agreed-upon next step is achieved.

• Evaluate reports, service levels, scorecards, claims, operational trends, and client feedback.

• Spot risks and propose enhancements to services, workflows, documentation, processes, or efficiencies.

• Travel around 2–3 times annually, with occasional travel up to 10% based on client or business requirements.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 3 years of experience in mortgage loan servicing, financial services, insurance, or a comparable professional setting.

• Capability to balance and oversee various needs, deliverables, and competing priorities while adhering to deadlines and ensuring thorough follow-up.

• Exceptional skills in relationship building, work coordination, organization, and professional presentation.

• Proficiency in analyzing client, customer, or operational data and converting insights into actionable recommendations.

• Frequent use of a computer and involvement in video and telephone meetings.

• Competence in managing detailed tasks across multiple systems and deadlines.

• Employment is contingent upon the successful completion of a necessary identity verification process, which may involve biometric technology where permitted by applicable law.

🏝️ Benefits

• 100% remote work opportunity for U.S.-based employees.

• Immediate access to benefits.

• Generous paid time off policy.

• Holiday compensation.

• 401(k) plan with Assurant matching 100% of employee contributions up to 6% of eligible pay.

• Extensive exposure across Lending Solutions and various business functions.

• Career-development resources, including internal courses, workshops, special projects, coaching, mentoring, tuition reimbursement, and professional enrichment opportunities.