Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customers’ import/export brokerage and freight forwarding requirements throughout the duration of an engagement

• Solicit and evaluate shipping options, recommending routes based on cost, transit duration, carrier choices, and client specifications

• Track shipment loading, departure, transit, arrival, and final delivery

• Resolve unexpected shipment challenges utilizing Federal Maritime Commission and U.S. Customs guidelines

• Act as the primary point of contact for designated clients, striving to surpass customer satisfaction

• Prepare and manage documentation for U.S. Customs and other governmental entities

• Provide rate quotations in coordination with the internal quoting team and identify optimal routing and carrier solutions

• Ensure accurate and punctual billing processes

• Maintain and assist in developing company policies regarding credit, pricing, account management, and service delivery

• Serve as power of attorney to execute official company documents

• Organize and maintain client transaction records

• Ensure adherence to global import/export regulations

• Draft letters of credit

• May accompany the General Manager or assigned Sales Executive on customer site visits

• Collaborate with operations and various company departments using independent judgment to meet assigned goals

• Perform additional responsibilities as needed

⛳️ Requirements

• CES or CCS certification preferred; LCB is advantageous

• High school diploma or GED is mandatory

• College degree is a plus

• 3–5 years of relevant industry experience is required

• Proficiency in international logistics across all modes is essential

• Familiarity with the customs process is necessary

• Proficient in Microsoft Word, PowerPoint, Excel, and ten-key skills

• Capable of applying percentages, ratios, and proportions to real-world scenarios

• Ability to compute discounts, rates, area, circumference, and volume

• Must possess a current valid driver’s license

• Competence in safeguarding sensitive information and maintaining confidentiality

• Skill in prioritizing, organizing, and delegating multiple tasks and projects

• Ability to address practical problems with limited standardization

• Proficient in interpreting written, oral, diagrammatic, and scheduling instructions

• Capable of working independently while remaining organized, punctual, honest, and self-motivated

🏝️ Benefits

• 401(k) with employer matching

• Life Insurance

• Health, Dental, and Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay