Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership and cultivate strategic partnerships with a selection of MSP partners in Germany.

• Act as the main point of contact and a trusted advisor for MSP partners.

• Comprehend partners’ business goals, market strategies, and growth ambitions.

• Develop and implement collaborative business plans aimed at boosting revenue, market reach, and partner involvement.

• Propel new business acquisition, partner onboarding, and revenue enhancement within the MSP channel.

• Identify, cultivate, and secure cross-sell and upsell prospects across the cybersecurity portfolio.

• Oversee the complete sales process, which includes pipeline development, forecasting, negotiations, and deal finalization.

• Lead contract renewal processes and reduce churn through proactive account management.

• Conduct regular business evaluations with partners.

• Inform partners about new products, services, and improvements.

• Track partner performance through metrics related to revenue growth, adoption, retention, and customer satisfaction.

• Collaborate with Partner Development Representatives, Security Services, and Concierge Security Teams.

• Support and engage in partner-oriented marketing and sales campaigns.

• Maintain precise records of pipeline, opportunities, and accounts in Salesforce (SFDC).

• Provide consistent business updates to leadership.

⛳️ Requirements

• Over 3 years of experience in account management, partner management, channel sales, or business development within the technology industry.

• Proven track record in managing, developing, and retaining MSP, channel, or strategic partner accounts.

• Strong grasp of the MSP ecosystem, recurring revenue business models, and cybersecurity solutions.

• Demonstrated capability to meet or surpass revenue, retention, and growth objectives.

• Excellent skills in relationship-building, communication, presentation, and negotiation.

• Experience with Salesforce (SFDC) or similar CRM systems for managing pipelines and accounts.

• Strong business insight with the ability to identify growth prospects and formulate strategic account plans.

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field; equivalent professional experience may be accepted in place of a degree.

• Proficient in both English and German.

• Experience in selling cybersecurity, SaaS, cloud, or managed services solutions through channel and partner networks.

• Experience working with MSPs, MSSPs, VARs, or other indirect sales partners.

• Knowledge of contemporary cybersecurity technologies, including endpoint security, vulnerability management, managed detection and response (MDR), or security operations.

• Experience in a rapidly growing technology or cybersecurity setting.

• Background checks are mandatory.

• Compliance with relevant information security policies, standards, processes, and controls.

• Where applicable, authorization to access software or technology governed by U.S. export control laws and regulations.

🏝️ Benefits

• Equity for all staff members.

• 30 days of annual leave.

• Bank holidays.

• Paid days off for volunteering.

• Pension plan: BaV Direktversicherung.

• Training and career development opportunities.

• Comprehensive Employee Assistance Program (EAP) offering mental health services.

• Family-forming benefits.

• Variable incentive compensation.

• Equity grants for new hires.

• Extensive benefits package.