Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Cultivate and sustain enduring partnerships with wholesale clients.

• Act as the main point of contact for designated accounts, ensuring prompt responses to customer inquiries.

• Engage in regular business discussions with clients to comprehend their needs, challenges, and opportunities.

• Address customer issues and escalate matters when needed to guarantee customer satisfaction.

• Keep precise customer records, account activities, and communications within the CRM system.

• Foster and develop prospective relationships within the outdoor sector.

• Expand the order book while driving new accounts and revenue growth.

• Meet and surpass designated sales, revenue, and margin objectives.

• Discover opportunities to boost sales through upselling, cross-selling, and product diversification.

• Collaborate with customers to predict demand and formulate growth strategies.

• Identify and onboard new wholesale accounts as necessary.

• Prepare and present sales presentations, proposals, and pricing recommendations.

• Coordinate with internal teams to guarantee accurate order processing and on-time delivery.

• Monitor inventory levels and communicate product updates to customers.

• Assist customers with pricing, product details, promotions, and order status inquiries.

• Ensure compliance with contract terms, pricing agreements, and service expectations.

• Stay updated on industry trends, customer requirements, and competitive activities.

• Provide market feedback and customer insights to assist in business planning and product strategies.

• Identify process enhancements that improve customer experience and operational efficiency.

• Work together with Sales, Operations, Customer Service, and Logistics teams to deliver an exceptional customer experience and achieve revenue goals.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Commerce, or a related area is preferred.

• Over 5 years of experience in account management, sales, business development, or customer relationship management.

• Preferred experience in wholesale, retail, consumer goods, distribution, or similar industries.

• Strong capability to build relationships, sell, influence, and negotiate.

• Highly organized with a keen attention to detail.

• Ability to work independently.

• A passion for relationship building and enhancing brand visibility.

• Strong skills in relationship-building and customer service.

• Excellent verbal, written, and presentation communication abilities.

• Proven track record of meeting sales targets and effectively managing multiple accounts.

• Strong negotiation, problem-solving, and conflict-resolution skills.

• Proficient in using CRM systems and Microsoft Office Suite.

• Strong organizational skills with an emphasis on detail.

• Ability to analyze sales data and pinpoint growth opportunities.

• Self-driven with the capability to work both independently and in collaboration with others.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Support for mental health.

• Fertility assistance.

• 24/7 Employee Assistance Program (EAP).

• Immediately vested 401(k) retirement savings plan matching.

• Eligibility for the Arc'teryx Annual Incentive Plan.

• Employee Stock Purchase Program (ESPP), where applicable.

• Paid time off.

• No Wasted Day initiative, providing dedicated paid days for outdoor exploration.

• Parental leave for both birthing and non-birthing parents.

• Option to facilitate a smooth transition back to work.

• Opportunities for professional development.

• Arc'teryx Academies outdoor skill-building events.

• Employee Belonging Councils.

• Employee discounts.

• Pro Deals offering exclusive discounted pricing on gear.