Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and maintain three-dimensional relationships with customers and important stakeholders.

• Act as the primary contact for incoming inquiries, outgoing interactions, relationship updates, and discussions regarding renewals.

• Focus on retaining and expanding the customer base.

• Partner with Account Executives to discover new business opportunities and enhance client accounts.

• Optimize retention across the portfolio of clients.

• Promote the adoption of AlphaSense solutions across additional business units.

• Identify at-risk revenue and take actions to mitigate churn.

• Anticipate retention rates effectively.

• Grasp client business structures, roles, projects, and performance metrics.

• Foster relationships that position AlphaSense as a trusted business partner.

• Conduct business reviews with key stakeholders.

• Implement proactive outreach with relevant materials and information.

• Maintain a physical presence with clients through floor walks and lunch-and-learn sessions.

• Advocate for AlphaSense to clients and represent client interests within AlphaSense.

• Gather client value stories and product feedback, distributing them internally to product, marketing, and sales teams.

⛳️ Requirements

• Proven track record of managing and expanding relationships with Fortune 1000 clients.

• Proficiency in managing both internal and external relationships.

• Strong understanding of business principles.

• Dedicated to implementing effective processes and strategies.

• Quick learner with the ability to adapt promptly.

• Knowledge of client engagement best practices within a SaaS context.

• Excellent verbal, written, and presentation skills.

• Capability to simplify and clarify complex issues.

• Experience in the Life Sciences industry is not mandatory; industry knowledge can be acquired on the job.

🏝️ Benefits

• Performance-driven bonus structure.

• Equity opportunities.

• Comprehensive benefits program.