Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for merchants and facilitate effective communication between clients and internal teams.

• Serve as the primary operational contact for day-to-day merchant relationships.

• Collaborate with teams across Business Development, Legal, Compliance, Finance, Operations, and Development.

• Track payment performance, transaction volumes, and operational metrics, addressing issues as they arise.

• Manage merchant settlements and address any settlement-related inquiries.

• Follow up on technical support requests while ensuring timely communication.

• Prepare operational updates, performance reports, and portfolio data.

• Update merchants on payment methods, service enhancements, pricing adjustments, and company offerings.

• Address everyday client concerns and escalate more complex issues as needed.

• Keep accurate records of client information, systems, and documentation.

• Provide exceptional customer service throughout the merchant lifecycle.

⛳️ Requirements

• Minimum of 1 year of professional experience in account management or customer support.

• Preferably experienced in card acquiring, payments, financial services, or the banking sector.

• Excellent interpersonal and organizational abilities.

• Capability to establish strong working relationships with clients.

• Ability to work autonomously.

• Proficient organizational and time management skills.

• High attention to detail.

• Fluent in English.

• Strong verbal and written communication skills.

• Effective team player.

• Strong problem-solving capabilities.

🏝️ Benefits

• Competitive base salary.

• Hybrid or remote work model with flexible working hours.

• Numerous opportunities for professional advancement.