Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of partner success within a specified portfolio, overseeing performance relative to established OKRs.

• Foster relationships with senior living operators and key stakeholders to ensure retention, growth, and lasting satisfaction.

• Provide regular business reviews and performance analyses to guide decisions and influence partner actions.

• Enhance move-in growth by pinpointing and addressing performance gaps, educating partners on best practices, and encouraging program adoption.

• Work collaboratively with Sales, Customer Success, Marketing, Analytics, and Finance teams to synchronize strategies and eliminate performance obstacles.

• Share data-driven insights and tailored recommendations to partners using storytelling and visual representations.

• Keep account records current in PartnerCentral, Salesforce, and internal reporting systems.

• Oversee collections and reduce aging in collaboration with finance and billing teams.

• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences.

⛳️ Requirements

• Over 5 years of experience in Account Management, B2B Sales, or Customer Success, ideally within senior living, healthcare, or SaaS sectors.

• Proven track record of driving business results through strategic relationship management and performance accountability.

• Strong grasp of OKRs, KPIs, and aligning partner performance with business objectives.

• Demonstrated success in influencing customer behavior and promoting program adoption through data, insights, and educational efforts.

• Outstanding communication and presentation abilities, with experience engaging a diverse range of stakeholders, including executive leadership.

• Proficient with CRM platforms and adept at analyzing and acting on performance data.

• Highly organized and self-driven, with robust project management skills and keen attention to detail.

• Collaborative approach with the capability to navigate and align cross-functional teams.

• Authorization to work in the US.

• A Place for Mom utilizes E-Verify to validate employment eligibility for newly hired employees.

🏝️ Benefits

• 401(k) with company match.

• Dental Insurance.

• Health Insurance.

• Vision Insurance.

• Paid Time Off.

• Remote work options.

• On Target Earnings ranging from $95,000 to $150,000.

• Up to 20% travel for on-site partner visits, corporate meetings, and industry conferences.