Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of client retention and reduce churn by ensuring customers consistently recognize the value of 12twenty and how it aligns with their evolving needs.

• Identify and oversee expansion opportunities within existing accounts, working closely with the Partnership team on strategic growth initiatives.

• Prepare and conduct both virtual and in-person account reviews, webinars, and demonstrations.

• Build and sustain long-term relationships that foster product loyalty and maximize the utilization of 12twenty’s technology suite.

• Identify and implement improvements in account management processes to enhance efficiency and client satisfaction.

• Manage a substantial portfolio of clients and drive account growth.

⛳️ Requirements

• 4–6 years of experience in account management, sales, or project management, with a demonstrated history of retaining and expanding accounts.

• Capability to manage a large client portfolio while pursuing expansion opportunities.

• Strong skills in cross-functional collaboration across implementation, product, sales, engineering, and support teams.

• Ability to think strategically, adapt swiftly, and make well-informed decisions.

• Confidence in making recommendations that promote client success and drive business growth.

• A Bachelor’s degree is mandatory.

• Proficiency in Google Suite, MS Office Suite, and Salesforce.

• Experience in SaaS or Higher Education sectors.

• Background in Solution Selling.

🏝️ Benefits

• Equity for US employees.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k).

• Paid time off.

• Competitive salary.

• Generous PTO policy.

• Regular team happy hours and activities.

• Remote work flexibility.

• Stock options.

• Travel requirement of up to 20%.