Account Manager – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Join an early-stage Account Management team with limitless opportunities for impact. Collaborate with the team to create a scalable account management playbook and framework that benefits our customers in the APAC region.

• Establish and nurture robust relationships with a portfolio of commercial and enterprise clients throughout the APAC region, specifically managing customers in Southeast Asia and North Asia.

• Contribute significantly to the long-term adoption of multiple products.

• Track customer usage and product adoption to pinpoint areas for enhancement or opportunities for revenue growth.

• Take ownership of account expansions and renewals within your assigned portfolio.

• Evaluate and enhance customer satisfaction and experience.

• Manage your account management KPIs (NRR/GRR) and measure progress against company objectives.

⛳️ Requirements

• 3-7 years of relevant experience in Account Management or Customer Success within a fast-paced SaaS environment.

• A strong builder's mentality with a commitment to customer excellence.

• Commercial acumen — responsible for renewals and expansion within your portfolio.

• Exceptional communication and interpersonal skills, capable of building and sustaining relationships with clients at all organizational levels.

• Strong problem-solving and analytical capabilities to meet customer needs and address concerns.

• A blend of customer-focused and product-driven mindset prioritizing client satisfaction and scalability.

• Proficiency in English and Mandarin — Must possess professional-level fluency in Mandarin, enabling confident communication and engagement with customers, contract negotiations, and articulating complex ideas both verbally and in writing. Experience in a bilingual work setting is highly preferred.

🏝️ Benefits

• Innovative culture: Join a generational opportunity to shape the future of AI, working alongside a team that is redefining the limits of what's achievable.

• Growth paths: Becoming part of ElevenLabs means joining a vibrant team with numerous opportunities to create impact beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs actively supports professional growth through an annual discretionary stipend.

• Social travel: We provide an annual discretionary stipend for you to connect with colleagues each year, in whichever way you prefer.

• Annual company offsite: Each year, we unite the entire team in a new location - past offsites have included destinations like Croatia and Italy.

• Co-working: If you are not situated near one of our main hubs, we offer a monthly co-working stipend.