This is a fully remote position, open to applicants in Australia.

• Act as the strategic lead for clients within the designated book of business

• Cultivate robust client relationships while understanding their business objectives, requirements, and priorities

• Align Constructor’s platform with client goals and needs

• Oversee intricate enterprise renewal and upsell processes from inception to completion

• Showcase the product along with its business and economic advantages to stakeholders, ranging from business champions to C-suite executives

• Identify and manage risks within the book of business

• Build expertise in clients’ business requirements and the Constructor product

• Educate clients about new use cases, features, and integrations that add value

• Spot potential upsell opportunities

• Frequently update internal systems and participate in internal meetings

• Document and convey customer status, requirements, risks, renewal next steps, and upsell next steps

• Collaborate with Customer Success, Sales, Product, Marketing, and other internal Constructor teams

• Minimum of 3 years of Account Management experience in a SaaS environment; a focus on ecommerce is highly preferred

• Demonstrated success in managing enterprise renewal and expansion cycles

• Proven track record of achieving or surpassing retention and growth objectives

• Strong executive presence with the ability to influence VP+ and C-level stakeholders

• Comprehensive understanding of ecommerce KPIs, including conversion rate, AOV, revenue, profit, and merchandising metrics

• Proficient in analyzing and presenting data related to ecommerce performance, A/B testing, and conversion optimization

• Outstanding organizational skills with the capacity to manage multiple complex accounts simultaneously

• Experience in leading cross-functional initiatives without direct authority

• Familiarity with Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms is a plus

• Strong analytical skills in ecommerce experimentation and performance data is a plus

• Previous experience with Constructor or its customers is advantageous

• Unlimited vacation time; employees are strongly encouraged to take a minimum of 3 weeks per year

• Competitive compensation package that includes stock options

• Fully remote team; you can choose your place of residence

• Work from home stipend

• Apple laptops provided to new employees

• Annual training and development budget for every employee

• Parental leave for eligible employees

• Opportunity to collaborate with talented individuals and make a significant impact

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