Account Manager, Analyst

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Guarantee 100% accuracy of client invoices before they are released.

• Examine invoices, line items, and related documentation; escalate any discrepancies.

• Collaborate with the Finance team for prompt billing delivery and verification.

• Act as the primary point of contact for client communications and daily inquiries.

• Assist in meeting service delivery and program performance expectations.

• Offer advice on operational enhancements, cost reductions, and efficiency improvements.

• Prepare and convey written and verbal communications.

• Participate in client Quarterly Business Reviews.

• Work together with Sales and clients to outline project scope.

• Support or lead sub-projects related to product launches, service implementations, client initiatives, and change requests.

• Oversee project timelines, cross-functional communications, and tracking logs.

• Guide internal change request processes and communicate priorities effectively.

• Review program documentation prior to production release.

• Keep client-approved documentation secure in appropriate systems.

• Track performance against SLAs and assist with corrective action plans.

• Serve as the initial contact for operational issues.

• Ensure the accuracy of program reports and validate data quality.

• Analyze data and provide summarized insights for clients.

• Partner with internal teams and external vendors regarding program operations and vendor issues.

⛳️ Requirements

• A degree or equivalent, typically requiring over 2 years of relevant experience.

• Bachelor’s degree in a related discipline or equivalent professional experience.

• At least 2 years of project management experience.

• Minimum of 2 years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution.

• Strong focus on customer satisfaction.

• Capability to manage multiple projects, timelines, and competing priorities.

• Advanced organizational and project management expertise.

• Experience in process documentation and continuous improvement initiatives.

• Strong analytical skills.

• Proficient in Microsoft Excel and PowerPoint.

• Familiarity with Visio and Project.

• Exceptional written and verbal communication abilities.

• Ability to cultivate effective team relationships and collaborate across various functions.

• Experience in a professional office environment.

• Willingness to travel up to 25%.

🏝️ Benefits

• Competitive compensation package.

• Potential for annual bonuses or long-term incentive opportunities.

• Opportunities for professional development and growth.

• Exposure to high-visibility projects.

• Engaging work that positively impacts patient lives.