Account Manager – AdTech

This is a fully remote position, open to applicants in Poland.

📋 Description

• Establish and nurture long-lasting, trust-based relationships with Customers

• Serve as the main point of contact for discussions related to strategic accounts

• Recognize and pursue growth opportunities within current accounts

• Work in conjunction with delivery teams on upselling and cross-selling initiatives

• Monitor Customer satisfaction levels and proactively address potential risks

• Ensure alignment of Customer expectations with operational and delivery capabilities

• Convert business requirements into organized internal action plans

• Collaborate with Project Managers and delivery stakeholders to guarantee transparency and predictability

• Assist in contract renewals, commercial negotiations, and account planning activities

• Play a role in strategies for long-term account development

• Promote effective communication between Customers and internal teams

• Champion continuous improvement in Customer engagement processes

⛳️ Requirements

• Over 5 years of experience in Project Management and/or Program Management

• Demonstrated experience in Account Management within a service-oriented IT company

• Strong knowledge of operational processes in European and US-based businesses

• Proven success in developing and expanding Customer accounts

• Practical experience in creating, negotiating, and managing delivery contracts

• Strong commercial acumen and capability to identify business opportunities

• Outstanding communication, stakeholder management, and negotiation abilities

• Ability to cultivate strategic, long-term partnerships with Customers

• Experience in balancing Customer expectations with operational capabilities

• Structured, analytical, and solution-focused mindset

• Upper-Intermediate or higher proficiency in English

• Experience in the AdTech sector is an advantage

• Background working with distributed international teams is beneficial

• Experience collaborating with executive-level stakeholders is a plus

• Familiarity with software delivery lifecycle and engineering processes is a plus

• Involvement in pre-sales or business development initiatives is a plus

• Relationship-oriented and Customer-centric mindset

• Strong sense of ownership and accountability

• Strategic and business-focused thinking

• Proactive and growth-oriented approach

• Excellent collaboration and conflict-resolution skills

• Ability to thrive in a dynamic work environment

🏝️ Benefits

• Remote or hybrid work arrangements can be discussed based on your location