Account Manager – Absence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and oversee overall customer satisfaction and retention for ComPsych clients.

• Achieve client retention and account expansion objectives through customer satisfaction metrics while identifying upselling opportunities.

• Cultivate a comprehensive understanding of clients’ business, human capital, and benefits issues.

• Articulate ComPsych’s value proposition with effective solutions tailored to customer needs.

• Deliver project management, develop communication strategies, and provide training for internal and customer staff on newly implemented accounts.

• Build and maintain strong relationships with clients.

• Investigate, monitor, and resolve customer and client issues.

• Generate utilization-related analyses and trend reports to assess and proactively suggest enhancements.

• Foster robust working relationships with ComPsych business leaders and team members.

• Perform additional duties as assigned.

• Report directly to the Absence Customer Success Manager while collaborating with the entire department.

⛳️ Requirements

• A minimum of 2 years of account management experience in insurance, benefits, healthcare, or human resources-related services is required.

• A Bachelor’s degree is mandatory.

• A Master’s degree is preferred.

• Strong experience in providing strategic account management to clients is required.

• A proven history of successfully selling additional service lines to existing customers is essential.

• Project management skills are required.

• Critical thinking capabilities are necessary.

• Strong attention to detail is required.

• A stable work history is essential.

• Proficiency in Microsoft Office Suite is mandatory.

• Experience with CRM systems is a plus.

• Willingness to travel as needed to engage with new and existing clients; travel may be up to 25%.

• Consistent and reliable high-speed internet connection and a workspace that is free from distractions, disruptions, or noise are required.

• Ability to be on camera during work-related training sessions, meetings, and events is necessary.

• Must be able to sit or stand at a desk for extended periods while working on a computer.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) with matching contributions.

• Robust Employee Assistance Program (EAP).

• Wellness program.

• Bonus opportunities.