Account Lead – Automotive BDC

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily performance and operational well-being of designated dealership accounts.

• Mentor and cultivate BDC agents through consistent call evaluations, constructive feedback, and performance discussions.

• Review agent calls on a daily basis to pinpoint coaching opportunities and enhance performance.

• Keep records of coaching sessions, expectations, and follow-up strategies.

• Oversee leads, CRM tasks, follow-ups, and appointment activities.

• Assist in ensuring that assigned accounts achieve performance targets and KPIs.

• Act as the main support contact for agents assigned to the accounts.

• Engage directly with dealership clients to address questions, concerns, and operational needs.

• Detect performance or service issues early and take proactive measures to address them.

• Elevate recurring performance issues or concerns that require further leadership intervention.

• Maintain active involvement in dealership and internal communication channels throughout the day.

• Participate in outbound phone initiatives and set a leading example.

• Attend staffing and operational meetings as necessary.

• Assist with phone production while balancing coaching, account performance, and client communication.

⛳️ Requirements

• Prior experience in automotive BDC or dealership settings is essential.

• Strong comprehension of automotive BDC operations.

• Proven experience in coaching, training, and developing individuals.

• Capability to deliver clear and constructive performance feedback.

• Familiarity with lead follow-up, appointment setting, confirmations, and CRM accountability.

• Comfort in engaging directly with dealership clients.

• Ability to balance coaching duties with hands-on production tasks.

• Takes initiative in addressing problems and works proactively to resolve them.

• Communicates in a clear and professional manner.

• Organized and consistent in follow-up and documentation practices.

• Excels in a remote work setting.

• Comfortable operating in a performance-oriented environment.

• Background as an Automotive BDC Representative, Senior BDR, BDC Trainer, BDC Team Lead, BDC Manager, Internet Sales Manager, or Automotive Sales or Service BDC Leader is preferred.

🏝️ Benefits

• Fully remote work environment.

• Flexible scheduling opportunities.

• Paid training and ongoing coaching.

• Bonus opportunities based on performance.

• Health, Dental, and Vision insurance.

• 401(k) program.

• Opportunity for career advancement within a rapidly growing company.