Account Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of Stacker clients from the onboarding phase through to renewal and growth.

• Assist clients in utilizing the Stacker platform effectively by aligning product usage, content distribution, and performance with marketing objectives, including enhancing visibility in AI search (GEO).

• Collaborate with the Value team and internal specialists to provide customer strategies, reporting, business reviews, and actionable insights.

• Cultivate relationships with daily contacts and senior stakeholders through effective communication, setting clear expectations, and proactive follow-up.

• Monitor customer health, retention, quarterly renewals, and account expansion by identifying potential risks, friction points, and growth opportunities.

• Work alongside Product, Marketing, Editorial, Distribution, and other teams to enhance the customer experience and refine account management processes.

⛳️ Requirements

• Minimum of 4 years experience in account management, customer success, or client success in a B2B SaaS, MarTech, or subscription-based environment.

• Proven experience managing a portfolio of accounts with a focus on renewals, retention, expansion, or revenue growth.

• Experience in leading value-driven retention discussions with multiple stakeholders.

• Proven track record of driving customer adoption, engagement, and realization of value.

• Excellent skills in relationship-building, communication, organization, prioritization, and project management.

• Ability to analyze performance data, formulate insights, and translate them into clear business recommendations.

🏝️ Benefits

• Employee equity program.

• Unlimited vacation/PTO.

• Flexible schedules.

• Comprehensive health and dental coverage.

• 3 months of paid parental leave.

• 401(k) match.

• Life insurance and short-term disability coverage.

• Engaging team culture, events, and retreats.

• Opportunities for professional growth.

• Fully remote work environment.