Account Growth Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively engage with designated customers to discover growth opportunities and enhance the value of accounts.

• Promote upgrades from Standard solutions to CX solutions.

• Identify and pursue additional opportunities, including extra seats and new offerings like the AI Receptionist.

• Educate clients on GoTo’s expanding range of products.

• Cultivate strong relationships with customers and enhance account loyalty through consultative selling techniques.

• Work collaboratively with internal teams to provide a seamless customer experience.

• Regularly achieve or surpass expansion and upsell targets.

⛳️ Requirements

• Demonstrated success in sales, account management, or a similar role focused on customer growth and expansion.

• Prior experience in closing deals or outbound sales is preferred.

• Ability to manage a high-volume portfolio with a proactive and organized approach.

• Excellent communication, negotiation, and relationship-building abilities.

• Enthusiasm for being part of a new team and contributing to a rapidly growing function at GoTo.

🏝️ Benefits

• Comprehensive health benefits.

• Generous paid time off, including holidays, volunteer days, quarterly self-care days, and designated no-meeting days.

• Tuition reimbursement.

• Access to instructor-led and on-demand learning and development programs.

• Participation in the Thrive Global Wellness Program.

• Confidential Employee Assistance Program (EAP).

• Wellness app and personalized wellness coaching.

• Employee Resource Groups (ERGs).

• GoTo Gives program.

• Charitable matching contributions.

• Flexible work arrangements.