Account Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote Jenzabar Software, services, managed services, and third-party partner products to current Jenzabar clients.

• Enhance client retention by boosting satisfaction and product adoption, while keeping clients well-informed about Jenzabar's offerings, strategies, and vision.

• Oversee and coordinate deliverables for new application acquisitions, application upgrades, SSO implementations, and Cloud system migrations.

• Implement sales strategies to meet revenue targets and ensure consistent, reliable performance.

• Prepare quarterly reports on growth and retention metrics.

• Collaborate with Product Development, Product Lifecycle Consultants, Product Quality Analysts, and other Jenzabar teams on sales, retention, relationships, satisfaction, and upgrades.

• Generate leads and build prospective-client pipelines.

• Create grassroots marketing campaign strategies for both new and existing products.

• Establish executive relationships and engage in sales within traditional IT hierarchies and non-IT business units.

• Organize, prepare, and coordinate sales activities, including executive presentations and product demonstrations.

• Ensure client satisfaction and loyalty during and after the sales process for successful implementation.

• Navigate complex sales scenarios and large projects, identify solutions, and mitigate potential issues.

• Develop and present proposals and contracts while negotiating standard and non-standard terms and conditions.

• Oversee large-scale, campus-wide software implementation projects from contract signing to post-go-live support.

• Create detailed project plans, including resource allocations, tasks, deliverable dates, and milestones.

• Coordinate timelines with customers and manage task priorities and schedules.

• Respond swiftly to customer inquiries and requests.

• Engage in continuous learning and research regarding business practices and the needs of higher education.

• Relay information clearly, accurately, and promptly to teams and clients.

• Understand client requirements and business processes as they pertain to the software.

• Share knowledge and insights with colleagues.

• Utilize AI-enabled tools and analytics to enhance decision-making, efficiency, and business results when applicable.

• Exercise sound judgment, adhere to ethical standards, ensure data privacy, and maintain human-in-the-loop oversight when using AI.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Bachelor of Science (BS) or Bachelor of Arts (BA) degree, or equivalent experience.

• A minimum of 3 years of sales experience, with a preference for those who have experience in higher education sales.

• At least 1 year of project management experience.

• Capability to work independently.

• Exceptional organizational skills.

• Strong communication skills to interact effectively with others.

• Ability to thrive in a team-oriented environment.

• Comfort with rapidly changing technology.

• Skill in translating complex technical concepts for functional end users.

• Strong problem-solving abilities and software troubleshooting skills are essential.

• Outstanding presentation skills for diverse audiences, including executives and individual contributors.

• Superior written and verbal communication skills.

• Proven effective listening capabilities.

• Proficient in Microsoft Office Suite and other desktop applications.

• A strong passion for customer service.

• Must be eligible to work in the United States; Jenzabar does not sponsor applicants for work visas.

🏝️ Benefits

• Medical Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Paid Time Off (PTO)

• Paid Parental Leave

• Paid Holidays

• Short Term Disability

• Long Term Disability

• 401K

• Educational Assistance

• Competitive incentive plan

• Comprehensive benefits package