Account Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust, long-lasting relationships with customers.

• Enhance customer satisfaction, retention, and profitability.

• Identify opportunities for upselling and cross-selling to expand accounts.

• Increase adoption and utilization of Documo’s cloud fax platform.

• Formulate and implement account strategies that align with customer objectives and Documo’s growth goals.

• Evaluate account data and performance metrics.

• Conduct market analysis to recognize trends, opportunities, and risks.

• Act as a trusted advisor and the primary point of contact for customers.

• Propel revenue growth within designated accounts.

• Collaborate with the Sales team to negotiate contracts and expand business opportunities.

• Secure annual renewals from the assigned accounts.

• Monitor account performance and churn, proactively addressing potential challenges.

• Maintain up-to-date knowledge of Documo products, services, industry trends, market dynamics, and competitor activities.

⛳️ Requirements

• Demonstrated success in meeting or surpassing targets and receiving favorable customer feedback.

• Over 3 years of experience in Account Management, Customer Success, or inside sales.

• Proficient in Salesforce and Jira.

• Excellent interpersonal, communication, and problem-solving abilities.

• Capacity to juggle multiple priorities in a fast-paced setting.

• Experience in the healthcare sector is advantageous.

• Knowledge of telecom technology is a plus.

• Programming or technical expertise with complex customer API integrations is a bonus.

🏝️ Benefits

• Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.

• Annual bonus program based on role and company performance.

• Annual performance reviews with merit increases.

• In-person company kick-off to connect, collaborate, and celebrate.

• Equity opportunities to grow with us.

• Flexible remote work that fits your life, along with flexible paid time off.

• Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).

• Supportive, inclusive, and enjoyable culture.