Account Executive, Upsell

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify prospects within the current customer base.

• Conduct outbound calls and gain insights into the operations of each shop.

• Present suitable solutions and address any objections.

• Finalize upgrades to Steer CRM or phone products.

• Actively reach out and follow up with existing clients regarding CRM and phone upgrades.

• Oversee the complete sales process from outreach to discovery, demonstration, proposal, negotiation, and closure.

• Comprehend the objectives and workflows of each shop and articulate relevant Steer products.

• Develop and sustain a robust sales pipeline through regular outreach and follow-up.

• Maintain accurate records of customer interactions, opportunities, and forecasts in the CRM.

• Collaborate with customer-facing teams to grasp account history and facilitate post-sale transition.

• Achieve or surpass revenue and activity targets while ensuring a positive customer experience.

⛳️ Requirements

• Proven experience in owning and closing sales opportunities, preferably in a full-cycle or expansion sales capacity.

• Confidence in making outbound calls and generating opportunities rather than solely depending on inbound leads.

• Exceptional skills in discovery, presentation, objection handling, and closing.

• Ability to convey software concepts in practical terms to busy small business owners.

• Organized management of the sales pipeline with consistent follow-through.

• Coachable and self-motivated approach with comfort in working towards a sales quota.

• Experience in selling SaaS, CRM, communications, or phone products (desirable).

• Background in enhancing revenue within an existing customer base (desirable).

• Familiarity with automotive repair shops or other service-oriented businesses (desirable).

🏝️ Benefits

• Fully remote work environment.

• Comprehensive medical insurance fully covered by the employer.

• Flexible paid time off with a minimum of 15 days.

• Generous parental leave policy.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Access to an Employee Assistance Program.

• 401(k) retirement plan.

• Learning stipend for professional development.

• Provision of work-from-home equipment.

• Opportunities for career advancement and personal growth.

• On-target earnings (OTE) of $120,000, inclusive of commission.