Account Executive, Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and maintain relationships with existing hospital clients through ethical service, business expansion, customer satisfaction, and retention strategies.

• Identify potential opportunities to introduce additional services and enhance revenue within customer accounts.

• Conduct weekly outbound calls to customers for outreach.

• Perform client care visits to establish long-term partnerships with customers.

• Conduct regular strategic reviews of accounts to evaluate service needs and usage patterns.

• Design strategies aimed at retaining customers whose revenue may be declining.

• Address and resolve customer issues and concerns in a timely manner.

• Prepare weekly, quarterly, and ad hoc reports.

• Engage in WMHS sales training and other educational programs.

• Participate in special projects and promotional campaigns under the guidance of sales leadership.

• Uphold security and safety standards while adhering to company policies and procedures.

• Collaborate with customers to understand their product and service requirements.

• Build relationships with current and prospective customers within the designated territory.

• Surpass customer expectations by acting as a Helpful Expert.

• Collaborate with the Service Manager regarding retention and customer-related issues.

• Debrief service issues with the Service Manager, Operations Manager, and Customer Service Representatives (CSRs).

• Perform other assigned responsibilities.

⛳️ Requirements

• Must reside and work in the United States.

• Must live in the greater Metro Atlanta, GA area.

• A Bachelor's Degree in Business Administration, Marketing, or Sales is preferred but not mandatory.

• Equivalent industry experience may be accepted in lieu of the preferred degree.

• A minimum of 4 years of experience in account management is required.

• Must adhere to WMHS policies, standards, and practices.

• Must comply with WMHS’s Vision, Mission, and Values.

• Must possess or be willing to obtain a REAL ID or TSA-approved alternative if necessary for business air travel or access to federal properties.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Stock purchase plan.

• Company matching for 401(k).

• Paid vacation.

• Paid holidays.

• Paid personal days.

• Incentive pay.

• Training provided by WMHS.

• Opportunities to create benefits for employees and their families.

• Resources and engagement activities.

• Opportunities for growth and career development.