Account Executive, Existing Customers

This is a fully remote position, open to applicants in United States.

📋 Description

• Meet the sales quotas set by the company by managing renewals and upsells through comprehensive sales cycles.

• Take ownership of upsell and expansion opportunities while enhancing adoption within academic operations.

• Collaborate on customized solutions and client demonstrations to establish and nurture a 4X pipeline throughout the year.

• Travel to existing client sites 25–40% of the time during the year.

• Acquire knowledge of and showcase Coursedog solutions to various higher-education users across departments.

• Build and maintain relationships with diverse personas within each client account.

• Serve as the primary point of contact and trusted advisor for the complete lifecycle of assigned institutional accounts.

• Grasp client strategic objectives, challenges, and pain points and propose customized solutions accordingly.

• Conduct regular check-ins with clients to evaluate satisfaction, identify areas for improvement, and offer ongoing support.

• Work in conjunction with Product, Implementations, Client Success, and Support teams on implementation, onboarding, and service delivery.

• Oversee contract renewals and create 12-month rolling forecasts.

• Negotiate with institutional procurement and finance departments.

• Track usage and adoption metrics, translating insights into upsell and expansion opportunities.

• Identify and address client issues, escalating as needed to ensure timely resolution.

• Stay updated on industry trends, market changes, and the competitive landscape.

• Effectively communicate Coursedog’s value proposition to clients.

• Utilize AI tools and automation for account management workflows, data analysis, customer insights, proposal generation, forecasting, and market research.

⛳️ Requirements

• Proven experience in enterprise sales is preferred, along with direct familiarity with Coursedog products.

• A demonstrated history of meeting or surpassing sales quotas is preferred.

• Experience managing a portfolio of over 30 accounts is preferred.

• Previous roles as an Account Manager/Account Executive for existing customers in higher education settings are preferred.

• Strong understanding of the higher education sector, including administrative processes, academic scheduling, curriculum management, and assessment.

• Excellent communication and interpersonal skills.

• Ability to build rapport, influence stakeholders from C-suite executives to operational staff, and negotiate effectively.

• An analytical mindset with the ability to interpret data, metrics, and user feedback proficiently.

• Capability to identify trends and develop strategic recommendations backed by data.

• Proficiency with AI tools and emerging technologies to boost productivity, automate routine tasks, and create scalable workflows.

• Ability to juggle multiple competing priorities while balancing immediate customer needs with long-term expansion strategies.

• Proven ability to maintain accountability in a fast-paced, autonomous environment.

🏝️ Benefits

• Healthcare, dental, and vision insurance provided through Aetna and Guardian.

• Employer covers 99% to 65% of the monthly premiums for employee-only coverage.

• Employer covers 77% to 50% of the monthly premiums for employee-plus-dependents coverage.

• Access to Spring Health for mental health support.

• XP Health vision benefits.

• Carrot Fertility support for family planning.

• One Medical for primary care services.

• Health Savings Accounts (HSA) available.

• Flexible Spending Accounts (FSA) offered.

• Safe Harbor 401(k) plan available from the first day of employment.

• 4% employer matching on total compensation, subject to federal limits.

• Unlimited Paid Time Off.

• Remote-first work environment.

• Equity grants for all employees, reviewed and adjusted with promotions.

• Up to 6 weeks of Paid Bonding Leave at 100% of base salary for all parents.

• Birthing parents are entitled to an additional 6 weeks of Paid Medical Recovery Leave at 100% of base salary, totaling up to 12 weeks.

• Performance-driven commission structure with additional accelerators, kickers, and other performance-based incentives.