Account Executive

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Establish and nurture strong professional relationships with Vitu clients.

• Offer training, consultation, and assistance regarding state regulations and practices related to vehicle titling and registration.

• Serve as a client advocate for all products and services.

• Provide exceptional customer service to dealers.

• Respond promptly to phone inquiries and emails.

• Address problems and troubleshoot issues effectively.

• Proactively identify and communicate client needs.

• Attend scheduled appointments punctually.

• Escalate and report issues, ensuring ownership and follow-up.

• Deliver ongoing and follow-up training as required.

• Offer backup phone coverage during business hours and rotational after-hours support.

• Conduct proactive reporting and issue analysis.

• Complete end-of-month financial reporting tasks.

• Perform monthly volume reviews.

• Analyze utilization dashboards and take appropriate actions.

• Ensure adherence to state compliance in relevant areas.

• Handle administrative responsibilities assigned by the DMV.

• Cultivate relationships with dealership Principals, GMs, GSMs, Finance teams, Corporate Controllers, and Title Clerks.

⛳️ Requirements

• Experience in DMV or dealership title and registration.

• Strong communication, retention, and training abilities.

• Proficient troubleshooting and problem-solving skills.

• Excellent writing skills with a keen attention to detail.

• Familiarity with various DMS systems used by Vitu clients.

• A clean driving record and a current state driver's license are required.

• Knowledge of state regulations related to registration processing.

• Experience with configuring settings in Chrome and Firefox.

• Proficiency in Microsoft Word, Excel, and Google Suite.

• Ability to communicate effectively with high-level executives.

• Capability to work independently with minimal supervision.

• A positive attitude is essential.

• Willingness to travel up to 150 miles, 4–5 days a week.

• Previous account management experience in a business-to-business setting is preferred.

🏝️ Benefits

• Company-provided vehicle.

• Healthcare coverage for you and your family, including Medical, Dental & Vision.

• Tax-advantaged accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).

• Generous paid time off (PTO).

• Pet Insurance.

• Retirement planning assistance.

• Identity Theft Insurance.

• Life and Disability Insurance.

• Commuter benefits.

• Accident & Hospital, Critical Illness Insurance.

• Tuition reimbursement opportunities.

• An employee-first, inclusive, and collaborative work environment.

• Opportunities for professional growth and contribution.