Account Executive

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Establish and nurture robust professional relationships with Vitu clients.

• Offer training, consultation, and support regarding state regulations and practices concerning vehicle titling and registration.

• Act as the client advocate for all products and services offered.

• Provide exceptional customer service to dealers.

• Quickly respond to phone calls and emails.

• Address and troubleshoot issues effectively.

• Proactively recognize and communicate client needs.

• Attend scheduled appointments punctually.

• Escalate and report issues with accountability and follow-up.

• Deliver ongoing and follow-up training as required.

• Offer backup phone coverage during business hours and participate in rotational after-hours support.

• Conduct proactive reporting and issue analysis.

• Finalize end-of-month financial reports.

• Perform monthly volume evaluations.

• Regularly assess and act upon utilization dashboards.

• Ensure compliance with state regulations in relevant areas.

• Manage administrative tasks assigned by the DMV.

• Provide support to clients throughout the Louisville area of Kentucky.

⛳️ Requirements

• Experience in DMV or dealership title and registration.

• Outstanding communication, retention, and training abilities.

• Proficient troubleshooting and problem-solving skills.

• Strong writing capabilities and meticulous attention to detail.

• Familiarity with various DMS systems utilized by Vitu clients.

• A clean driving record and a valid state driver’s license are mandatory.

• Knowledge of state regulations related to registration processing.

• Experience with Chrome and Firefox configurations and settings.

• Competency in using Microsoft Word, Excel, and Google Suite.

• Ability to effectively engage with high-level executives.

• Capacity to work independently with minimal supervision.

• A consistently positive and cheerful demeanor.

• Willingness to travel up to 150 miles, 4 to 5 days a week.

• Previous account management experience in a B2B environment is preferred.

🏝️ Benefits

• Company-provided vehicle.

• Healthcare coverage for you and your family, including medical, dental, and vision.

• Tax-advantaged accounts such as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Generous paid time off (PTO).

• Pet insurance.

• Retirement planning assistance.

• ID theft insurance.

• Life and disability insurance.

• Commuter benefits.

• Accident, hospital, and critical illness insurance.

• Tuition reimbursement.

• Employee-first culture.

• A collaborative work environment.

• Opportunities for personal growth and contributions to the organization's success.