Account Executive

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Identify and reach out to new clients through cold calling and prospecting.

• Manage qualified opportunities from initiation to contract signing.

• Assess and prioritize opportunities based on client needs, budget constraints, and timelines.

• Conduct discovery sessions to gain insights into client operations, challenges, and objectives.

• Present customized demonstrations of AI Agents for chat, voice, email, and call center quality auditing.

• Collaborate with Product and Delivery teams to create ROI-focused proposals.

• Negotiate and finalize agreements through extended sales cycles involving multiple stakeholders.

• Facilitate a seamless transition for new clients to the implementation phase.

• Sustain client relationships post-launch and identify opportunities for upselling, cross-selling, and new use cases.

• Oversee partner relationships and referred clients, assisting in onboarding new partners.

• Relay customer and market insights to the Product team.

• Cultivate opportunities through networking, partnerships, events, email campaigns, and targeted outreach.

• Keep an organized CRM pipeline with defined next steps and precise forecasts.

• Stay informed about trends in AI, contact centers, and customer service automation.

• Achieve and surpass sales targets.

⛳️ Requirements

• Minimum of 3 years of experience in B2B sales, account management, or business development.

• Practical experience in the contact center or BPO sector, with a strong grasp of operational dynamics.

• Background in selling AI solutions for customer service, encompassing outbound prospecting and cold calling.

• Established track record of closing deals and managing the entire sales process from discovery to contract signature.

• Comfortable navigating lengthy sales cycles and engaging in discussions with managers and directors.

• Consultative mindset: adept at asking pertinent questions, actively listening, and crafting proposals centered on genuine business value.

• Exceptional negotiation capabilities and a knack for fostering trust-based relationships.

• Organized work ethic, with experience maintaining a pipeline in a CRM system.

• Fluent in Portuguese and proficient in English.

• Legally authorized to work in Portugal.

• Experience in banking or insurance sectors (preferred).

• Proficiency in Spanish (preferred).

🏝️ Benefits

• Competitive salary, regularly reviewed as you advance with us.

• Genuine opportunities for growth within a company that is expanding on an international scale.

• AI agents and product support that alleviate your workload.

• Health insurance coverage.

• Flexible benefits package.

• Remote-first work model.

• Complimentary coffee, arcade machines, and access to rooftops and terraces at the office.

• Regular team-building events.