Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Increase recognized revenue across a designated portfolio by enhancing Analytics and Epic Services offerings within each account.

• Develop and oversee a robust pipeline of expansion and renewal prospects with rigorous CRM forecasting in Salesforce.

• Manage the complete sales cycle for expansion and partner-sourced opportunities, encompassing discovery, solution shaping, proposal drafting, pricing, contract negotiation, and closure.

• Create comprehensive multi-year account management and growth strategies for assigned accounts using targeted account segmentation.

• Recognize and pursue cross-selling and upselling opportunities across Analytics and Epic Services solutions.

• Oversee SOW generation and opportunity management within Salesforce.

• Track customer contracts and spearhead renewals to safeguard and enhance net revenue retention.

• Act as the long-term steward of named account relationships in collaboration with Client Partnership Executives.

• Cultivate and strengthen executive stakeholder relationships across Strategic, Growth, and Transactional accounts.

• Organize and conduct customer-facing Quarterly Business Reviews, including at least one annual onsite meeting for Tier 1 Strategic accounts.

• Maintain relationship mapping for decision-makers, influencers, and champions in shared CRM dashboards.

• Collaborate with Solution Engineering to define, architect, and price technical solutions.

• Manage Sales-to-Implementation transitions to Delivery Success Owners with comprehensive account context and deal history.

• Address strategic and relationship-related escalations effectively.

• Work together with Marketing, Partnerships, and Delivery to expand accounts and identify opportunities.

• Provide structured feedback from customers to Client Partnership Executives, Solution Engineering, and leadership.

• Keep precise pipeline and forecast data for company-wide revenue planning.

• Contribute to high KLAS rankings and robust customer references.

• Monitor ongoing projects to identify and mitigate account risks.

⛳️ Requirements

• Minimum of 5 years in revenue-accountable account management or sales, preferably focused on growing existing enterprise accounts, with a proven record of meeting or exceeding revenue or expansion goals.

• Demonstrated end-to-end ownership of the sales cycle: discovery, solution development, proposal, pricing, negotiation, and contract closure.

• Experience managing a multi-account portfolio or territory against a specified revenue target, ideally $10M+ in owned or influenced annual revenue.

• Background in selling to or serving healthcare provider organizations is preferred; a solid understanding of Epic's EHR ecosystem and healthcare data & analytics is highly desirable.

• Existing connections with health system IT, analytics, or executive leaders are preferred.

• Experience collaborating with pre-sales or solutions engineering teams to scope and price complex, multi-stakeholder technical projects.

• Proven ability to manage executive relationships and drive measurable revenue growth through strategic account management.

• Strong discipline in CRM — ensuring accurate forecasting, maintaining pipeline hygiene, and managing stage-gates in Salesforce or a similar CRM.

• Excellent problem-solving abilities with a knack for crafting creative, commercially viable solutions to complex client challenges.

• Outstanding communication and interpersonal skills, capable of building trust and rapport at the executive level.

• Strong organizational capabilities with the capacity to handle multiple competing priorities and stakeholders across a diverse portfolio.

• Must have legal authorization to work in the United States without sponsorship.

• Ability to sit or stand at a computer and work independently, with regular travel requirements.

• Must be able to work remotely and independently from a personal home office.

• Willingness to travel approximately once a month for onsite executive meetings, Quarterly Business Reviews, and industry conferences.

• Preference for candidates located near a major airport hub.

🏝️ Benefits

• Competitive salary and hybrid compensation plans.

• Comprehensive health care plan (Medical, HSAs, Dental & Vision).

• Retirement plan (401k).

• Life insurance (Basic, Voluntary & AD&D).

• Dependent and health savings accounts.

• Short-term and long-term disability coverage.

• Paid time off (Vacation/Sick & Public Holidays).

• Training and development fund.

• Flexible work-from-home options.

• Opportunities for charitable giving to causes you believe in.