Account Executive

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee a specific group of FACTS customers utilizing one or more FACTS products and services.

• Foster and sustain positive relationships with clients grounded in mutual respect, trust, integrity, and open dialogue.

• Ensure overall customer satisfaction by proactively addressing client needs and maintaining consistent communication.

• Conduct in-person meetings with each client at least twice a year at their school location.

• Coordinate sales efforts and product updates for current customers.

• Work in collaboration with FACTS Operations and technical teams to address customer issues and challenges.

• Advocate for customer requirements, including the introduction of new features, services, and programs.

• Engage in the assessment of new product requests from customers.

• Partner with technical support to gain insights into client product solutions.

• Broaden the use of FACTS solutions among existing customers.

• Attend trade shows, conferences, and other relevant events as necessary.

• Collect competitive intelligence to assess market standing.

• Relay customer-related concerns to FACTS Sales and Operations.

• Create strategic customer success plans in collaboration with the Regional Vice President team, Operations, and other departments.

⛳️ Requirements

• A minimum of a 4-year undergraduate degree (or equivalent), ideally in business and/or technology.

• 3-5 years of experience in sales and customer success management.

• In-depth understanding of FACTS products and services.

• Experience in the education market is advantageous.

• Candidates must reside in MD, DC, Delaware, or Virginia.

• Exceptional communication skills capable of engaging with all levels of client organization and various departments within the institution.

• Strong sense of initiative.

• Assertive demeanor.

• Willingness and ability to take ownership of responsibilities.

• Adaptability and open-mindedness.

• Proficient in conflict resolution.

• Diligent and dedicated with a high standard of integrity.

• Outstanding relationship, sales, and account management capabilities.

• Willingness to travel and the ability to work remotely from a home office.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• HSA and FSA

• Generous earned time off

• 401K/student loan repayment

• Life insurance & AD&D insurance

• Employee assistance program

• Employee stock purchase program

• Tuition reimbursement

• Performance-based incentive pay

• Short- and long-term disability

• Robust wellness program

• Ability to work remotely from a home office