Account Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Maintain and enhance relationships with customers, vendors, and both internal and external contacts of the company.

• Foster goodwill and cultivate productive professional connections.

• Proactively identify and resolve issues with a keen attention to detail.

• Coordinate resources both internally and externally to achieve account performance goals.

• Oversee the account management process while promoting an effective team atmosphere.

• Drive account growth, retention, and strategic planning initiatives.

• Aid in acquiring new accounts and oversee the onboarding processes.

• Advocate for new products and solutions to clients.

• Generate and interpret reports.

• Consult with clients via phone or in-person meetings.

• Convey customer requirements to internal team members.

• Ensure that project implementation timelines are adhered to.

• Uphold client satisfaction throughout plan implementation, in post-implementation, and related service activities.

• Conduct presentations for benefit reviews.

• Safeguard PHI and adhere to HIPAA regulations.

• Collaborate with team members to guarantee a seamless customer experience.

⛳️ Requirements

• Bachelor’s degree in health administration, business, I/O Psychology, or a related field is mandatory.

• Four years of experience in external client-facing support or related account management within a healthcare or Pharmacy Benefits Management (PBM) setting.

• Exceptional communication and negotiation capabilities.

• Proven experience in resolving conflicts among various parties.

• Strong strategic planning skills, analytical capabilities, sound judgment, and operational focus.

• Capability to collaborate with peers in a team-oriented approach.

• Proficiency in managing multiple priorities and meeting deadlines.

• Ability to work independently with minimal oversight.

• Capacity to perform efficiently in a fast-paced environment and under pressure.

• Experience in preparing and interpreting reports.

• Proficiency in Microsoft Office and related industry software applications.

• Availability during core hours of 8:00 AM to 5:00 PM CT, with flexibility to adjust schedules for meetings across different time zones.

• Willingness to work extended hours, weekends, and holidays as necessary.

• Ability to travel up to 50%, including frequent overnight trips.

• Compliance with HIPAA regulations and completion of mandatory company HIPAA training.

• An MBA or equivalent is preferred.

🏝️ Benefits

• Servant culture.

• Medical, Dental, and Vision insurance.

• Disability and Life insurance.

• Employee Assistance Program.

• Options for remote work.

• Generous Paid-Time Off.

• Annual Reviews and Development Plans.

• Retirement Plan with company match, fully vested immediately.

• Full-time salaried exempt position.

• Flexible hours within core working hours.

• Work-from-home arrangements.