Account Executive

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Cultivate and enhance relationships with the company’s customers, vendors, and both internal and external stakeholders.

• Build goodwill and establish productive, professional relationships with customers and vendors.

• Proactively identify and resolve issues with a keen attention to detail.

• Act as an exceptional problem solver.

• Ensure tasks are followed through with accurate and timely resolutions.

• Collaborate with team members to provide a seamless customer experience.

• Coordinate internal and external resources to achieve account performance targets.

• Oversee the account management process while promoting a collaborative team environment.

• Propel account growth, retention, and strategic planning initiatives.

• Support the acquisition of new accounts and manage the onboarding process.

• Advocate for new products and solutions to clients.

• Generate and interpret reports.

• Consult with clients via phone or in person.

• Relay customer needs to other team members.

• Ensure project timelines are adhered to.

• Maintain client satisfaction throughout the implementation of plans and related services.

• Conduct benefit review presentations.

• Adhere to HIPAA regulations concerning Protected Health Information.

• Complete necessary HIPAA training and demonstrate competency.

⛳️ Requirements

• A Bachelor’s degree in health administration, business, I/O Psychology, or a related field is required.

• A minimum of four years of experience in external client support or related account management in a healthcare or Pharmacy Benefits Management (PBM) setting.

• Strong business acumen.

• Proficient communication skills.

• A focus on customer/client needs.

• Excellent organizational abilities.

• Strong collaboration skills.

• Results-oriented mindset.

• A sense of urgency.

• Capability to relate to individuals at all organizational levels.

• Exceptional communication abilities.

• Experience in resolving conflicts among various parties.

• A strategic and operational focus with a detail-oriented approach to implementation.

• Strong strategic planning, technical skills, analytical capability, and sound judgment.

• Ability to work effectively with peers in a team-oriented setting.

• Proven track record of managing multiple priorities and meeting deadlines.

• Capacity to work independently with minimal supervision.

• Ability to efficiently complete tasks in a fast-paced environment.

• Strong negotiation and communication skills, with the capability to perform under pressure.

• Experience in preparing and interpreting reports.

• Proficiency in Microsoft Office and relevant industry software.

• Availability to work core hours from 8:00 AM to 5:00 PM CT, with flexibility for meetings across time zones.

• Willingness to work extended hours, weekends, and holidays as necessitated by industry demands.

• Ability to travel up to 50%, including frequent overnight trips.

🏝️ Benefits

• A servant culture.

• Medical, Dental, and Vision insurance.

• Disability and Life insurance.

• Employee Assistance Program.

• Options for remote work.

• Generous Paid-Time Off.

• Annual reviews and development plans.

• Retirement plan with immediate 100% vesting company match.