Account Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• The Account Engineer is responsible for managing a vital portfolio of new and early-stage clients, focusing on accelerating their time-to-value and driving continuous growth within the platform.

• Lead Your Account Micro-Business: Assume responsibility for the technical success and consumption trajectory of your assigned portfolio, promoting adoption metrics in your accounts and serving as the primary contact for all customer needs.

• Employ an outcome-focused selling approach during customer interactions, emphasizing how the Snowflake AI Data Cloud addresses complex data challenges and maximizes business value—not merely product features.

• Function as a trusted strategic advisor immediately after the initial contract is signed, offering insights on data strategy, technology stack integration, and ensuring a prompt and successful activation of Use Cases.

• Provide technical value effectively by utilizing state-of-the-art AI-driven development tools and automation to expedite solutions and implementation guidance, assisting customers in moving to production more quickly.

• Offer essential, Snowflake-specific foundational guidance, which covers Architectural Best Practices, Workload Isolation & Warehouse Utilization, Resource Monitoring & Alerts, Budgeting, and RBAC/Security Setup.

• Collaborate efficiently with the Account Team to identify risks while establishing and nurturing trusted relationships with internal Snowflake teams (e.g., Professional Services, Support) and external partners to ensure smooth resource orchestration.

• Develop and deliver reusable, impactful programs, such as Hands-on Labs (HoLs) and webinars, to educate a broad customer audience on specific platform features and industry best practices.

• Serve as a crucial feedback channel from the field to shape future product development by working closely with Product Management and Engineering teams.

• Efficiently manage a wide range of incoming customer inquiries, supporting the field team with demos, troubleshooting, and identifying opportunities to determine potential business value for the Expansion team.

⛳️ Requirements

• Hands-on experience with SQL is necessary.

• Strong foundational knowledge and experience in data architecture, data analytics, and core concepts of major cloud platforms (AWS, Azure, Google Cloud).

• A strong eagerness to learn, enhance your technical skills, and become an expert in the Snowflake platform.

• Excellent written and verbal communication abilities, capable of conveying technical concepts clearly and effectively to varied audiences.

• Ability to manage multiple projects simultaneously and possess Project Management skills to track, oversee, and guide customers to an agreed-upon timeline.

• A university degree in computer science, engineering, mathematics, or related fields, or equivalent practical experience in a technical role.

• SnowPro Core certification is preferred.

• Proficiency in additional programming languages, particularly Python, Java, or Scala, especially in a data or application development context.

• Experience with modern data technologies (e.g., CI/CD tooling, orchestration tools) or a fundamental understanding of Data Science concepts.

• Previous experience or a strong interest in leveraging AI-powered development tools and coding agents to enhance solution delivery efficiency.

🏝️ Benefits

• Offers Equity