Account Director, Utility

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Oversee the overall relationship with a key utility account and act as the main point of contact for the customer.

• Establish and nurture long-term relationships with key customer stakeholders, including senior executives.

• Create and implement strategic account plans that align with customer priorities and the solutions and services available.

• Collaborate with cross-functional teams to support customer initiatives and explore business growth opportunities.

• Identify, prioritize, and advance opportunities that enhance customer value and drive account growth.

• Lead complex commercial discussions and negotiations with customer organizations.

• Monitor customer satisfaction, address significant issues, and ensure timely resolution of concerns.

• Stay informed about customer strategies, industry trends, market developments, and emerging business needs.

• Ensure adherence to relevant external and internal regulations, procedures, and guidelines.

• Coordinate resources across various business units to provide value throughout the customer lifecycle.

• Support the implementation of solutions that enhance grid reliability, operational performance, and long-term infrastructure planning.

⛳️ Requirements

• Candidates must possess valid work authorization to be employed by Hitachi Energy in the United States.

• A bachelor's degree in a technical (engineering) or business discipline is required.

• An MBA is preferred.

• A minimum of 10 years of relevant experience is necessary.

• Experience in customer-facing sales, ideally within the energy sector.

• Familiarity with a broad range of products, customers, market segments, or geographic areas.

• Demonstrated ability to work effectively within a matrixed organization.

• Experience in customer relationship management, sales, and problem resolution is essential.

• Capability to motivate, influence, and collaborate with diverse teams and stakeholders.

• Strong business acumen with a clear understanding of customer and market dynamics.

• Pre-employment background checks may include verification of employment history, education, criminal records, and other relevant details.

• Additional or more extensive background or security screenings may be required for specific positions.

🏝️ Benefits

• Opportunities to work on cutting-edge technologies that will influence the future of energy.

• A collaborative environment with seasoned professionals across the power industry.

• Access to learning platforms and career development opportunities.

• Competitive health and retirement benefits.

• Paid leave and flexible work arrangements.