Account Director – Utility

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Represent and enhance the Hitachi Energy relationship with the account from a US viewpoint, engaging regionally or globally as needed.

• Lead an account team, including direct reports, and promote team selling with a remotely located account team.

• Establish yourself as a valued strategic partner with the senior executives of the customer and maintain relationships at the C-Level.

• Implement the strategic account process while developing and executing account and coverage plans.

• Collaborate with business units to deliver strategic value propositions for the account.

• Utilize Hitachi Energy technology to address customer business challenges and enhance the customer's profitability.

• Act as the main point of contact for the customer and mobilize Hitachi Energy senior management and global resources.

• Meet or exceed order targets while maximizing customer satisfaction, loyalty, and share of customer expenditure.

• Serve as the focal point for issue resolution and oversee the Customer Complaint Resolution Process.

• Plan, facilitate, and conduct complex negotiations.

• Drive growth within the designated account.

• Acquire in-depth knowledge of customer and Hitachi Energy strategies, solution capabilities, decision makers, and market dynamics.

• Identify, train, and manage sales resources to ensure effective execution of the strategy and operational plan.

• Lead capture teams and create Sales X-Ray documentation.

• Direct account solution projects and partake in project communications and steering committees.

• Monitor key activities of Hitachi Energy and clients while representing client issues, needs, and concerns internally.

• Deliver high-impact, complex, strategic, and high-value solutions.

• Provide regular reports, briefings, and reviews.

• Engage with the Account Director community and maintain internal relationships with vital business partners.

• Support business objectives, financial targets, business units, and internal stakeholders.

⛳️ Requirements

• Bachelor’s degree in a technical (engineering) or business discipline is required.

• An MBA is preferred.

• A minimum of 8 years of sales experience is required; 10 years is preferred.

• Experience in sales, marketing, business development, or related fields will also be considered.

• Diverse experience across multiple products, customers, countries, and market segments, including transmission, distribution, and generation.

• Expert knowledge of selling to enterprise accounts.

• Proven ability to thrive in a matrixed team environment.

• Capability to motivate and influence others.

• Experience in sales, problem resolution, and relationship building with customers.

• Strong business acumen is essential.

• Travel is required.

🏝️ Benefits

• Equal Employment Opportunity protections for women, minorities, protected veterans, and individuals with disabilities.

• Reasonable accommodations are available for protected veterans and qualified individuals with disabilities during the application process.