Account Director – SLED

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide support to both current and potential SLED accounts requiring Zayo's fiber infrastructure and connectivity solutions.

• Attain sales and revenue growth objectives through effective account management and the acquisition of new accounts.

• Drive sales revenue by marketing Zayo products and services to designated account segments.

• Achieve monthly, quarterly, and annual sales targets through proactive prospecting and selling efforts.

• Present proposals and guide customers throughout the sales process.

• Achieve outstanding Net Promoter Score results by delivering exceptional customer support.

• Cultivate customer relationships, secure ongoing revenue through long-term commitments, and pursue new account opportunities.

• Leverage knowledge of customers, industry trends, and services to meet revenue goals.

• Collaborate with the Sales team to develop account strategies, solution designs, and relationship management.

• Track, analyze, and report on sales performance and activities using Salesforce and other reporting tools.

• Provide precise and timely sales forecasts and maintain customer activity records.

• Coordinate with various departments to ensure customer satisfaction and achieve revenue objectives.

• Work effectively both independently and collaboratively with minimal supervision.

⛳️ Requirements

• Candidate must reside in the Albany, NY area.

• Bachelor’s degree or equivalent from a four-year college; or a comparable combination of education and experience.

• At least five (5) years of experience in solution selling to large SLED accounts (public sector/government/education).

• Proven expertise in the E-rate program and the ability to align Zayo’s services with funding cycles, RFP timelines, and eligible service categories.

• Demonstrated success in developing opportunities prior to procurement, shaping specifications, and influencing project design.

• Familiarity with state contract vehicles, cooperative purchasing programs, and educational consortiums.

• Strong understanding of Fiber Infrastructure, IP, SD-WAN, Security, and/or Managed Services.

• Consistent track record of achieving targeted sales goals.

• Excellent verbal and written communication skills.

• Outstanding customer service and relationship-building/maintenance skills.

• Comprehensive understanding of account management and the strategic selling process.

• Effective problem-solving and interpersonal skills.

• Proficient in Microsoft Word, Excel, and PowerPoint; experience with Salesforce is a plus.

• Not eligible for employment-based visa sponsorship; Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization.

🏝️ Benefits

• Health insurance

• Life insurance

• Disability retirement plans

• Paid time off

• Paid parental leave

• Dental insurance

• Vision insurance

• Retirement 401(k) Savings Plan