Account Director – Retail

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Strategize accounts and opportunities to nurture and expand designated accounts

• Generate profitable sales for NCR Voyix’s Retail portfolio, which encompasses hardware, software, professional services, and managed services

• Oversee and cultivate accounts to guarantee exceptional customer service, support, and satisfaction

• Comprehend the retail sector and competitive landscape, articulating the business value of NCR Voyix’s Retail solution offerings

• Capture and refresh sales-funnel opportunities, managing them from pipeline through to closure

• Foster customer relationships to boost satisfaction and account profitability

• Align customer business objectives with NCR Voyix self-service solutions and construct business cases

• Formulate strategic account plans and customer opportunity plans

• Deliver professional presentations and proposal materials

• Identify and address customer requirements to stimulate volume and growth

• Act as a liaison among customers, sales support teams, the factory, product management, and internal resources

• Manage prospect opportunities within the assigned account portfolio

• Conduct regular customer meetings to discuss issues, performance, value, projects, rollouts, and new solutions

• Populate the pipeline with qualified opportunities and implement sales campaigns to achieve quarter-on-quarter growth

• Gather customer and industry insights to respond effectively to customer needs

• Discover future business opportunities leveraging industry knowledge and customer contacts

• Address competitive threats to enhance customer retention

• Understand account decision-making processes and establish a rhythm and governance

⛳️ Requirements

• Bachelor’s degree in Engineering, Business, or Commerce (MBA preferred)

• Over 5 years of demonstrable sales experience

• Background in the Retail industry

• Experience in selling solutions – knowledge of infrastructure & software applications is highly beneficial

• Proven sales achievement in meeting quota objectives

• Successful track record in managing account relationships

• Capability to cultivate senior-level business relationships with clients

• Proven performance and ability to sell value through a Consultative Selling approach

• Employment offers are contingent upon passing screening criteria relevant to the position

🏝️ Benefits

• Employment offers are contingent upon passing screening criteria relevant to the position

• Commitment to equal employment opportunity and a globally inclusive workplace