Account Director – Global Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the overall health, success, and expansion of a global strategic enterprise partnership.

• Act as a trusted strategic advisor to senior client stakeholders across HR, Wellbeing, Benefits, Learning, and regional leadership.

• Develop long-term partnership strategies aligned with customer business priorities and workforce requirements.

• Establish account priorities and convert them into actionable goals for the account team.

• Manage customer engagement strategies to enhance adoption, participation, and value across various regions and employee populations.

• Lead success planning, quarterly business reviews, and annual evaluations.

• Serve as the primary escalation point for complex account-related issues.

• Oversee retention, renewal readiness, and strategies for expansion.

• Identify and secure expansion opportunities across regions, business units, and solution areas.

• Direct account-level decisions regarding priorities, scope, and resource requirements.

• Mentor and develop account team leaders, including responsibilities for hiring, performance management, coaching, and prioritization.

• Define responsibilities, goals, and decision-making authority for team leaders.

• Manage significant program milestones, global campaigns, success metrics, and performance commitments.

• Utilize engagement, utilization, and impact data to steer strategy and showcase value.

• Synthesize partnership insights to guide Product, Content, Coaching, and go-to-market strategies.

• Collaborate with the Executive Sponsor and cross-functional leaders for executive engagements and escalations.

⛳️ Requirements

• Direct accountability for renewals and expansion on a large, complex account, including retaining at-risk business and seizing growth opportunities.

• Proven experience managing multiple senior stakeholders, navigating competing priorities, and handling challenging client discussions.

• Background in leading and developing managers who oversee their own teams, with responsibilities for performance and delivery.

• Oversight of ongoing services or programs across regions, ensuring quality, engagement, and measurable outcomes.

• Experience managing requests beyond the agreed scope, establishing realistic commitments, and obtaining cross-functional support.

🏝️ Benefits

• Mission-driven impact.

• Opportunities for career growth and development.

• Supportive human-centric culture.

• Wellness perks and benefits.

• Medical, dental, and vision coverage.

• 401(k) program with company match.

• Generous paid-time-off programs.

• Thrive Time: additional paid time off following major projects or intense work periods.

• Performance bonus.

• Equity.