Account Director – GCC

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Serve as the senior strategic lead and primary point of contact for essential client relationships.

• Cultivate a comprehensive understanding of client goals, stakeholders, priorities, and long-term opportunities.

• Create account plans that facilitate retention, expansion, cross-selling, and upselling efforts.

• Collaborate with Business Development and regional leadership on proposals, pitches, and commercial discussions.

• Oversee delivery governance alongside Project Management, Production, and Creative leaders.

• Proactively identify risks and ensure that strategic deliverables remain aligned with expectations.

• Address client concerns and escalations, devise resolution plans, and maintain open communication.

• Assist in the onboarding of high-value projects and represent Client Services in discussions about timelines, resourcing, and creative development.

• Mentor Senior Managers and Managers across various accounts.

• Take part in onboarding and training initiatives, providing feedback to enhance commercial awareness and service quality.

• Advocate for systems, SOPs, and shared templates; pinpoint process gaps and lead post-mortems or service audits.

• Monitor account health, engagement, feedback, opportunities, and risks for the leadership teams.

⛳️ Requirements

• Typically requires eight or more years in strategic account management or a comparable client leadership role, overseeing significant, complex accounts.

• Demonstrated success in retaining and expanding key relationships, identifying commercially viable opportunities, and contributing to successful proposals or pitches.

• Experience in a creative, advertising, architectural, real estate, SaaS, or related professional-services sector.

• Agency or creative-production experience is especially advantageous.

• Strong commercial insight, including understanding scope, budgets, value, and delivery trade-offs.

• Exceptional presentation, negotiation, and stakeholder management abilities.

• Practical understanding of project delivery workflows.

• Capability to collaborate effectively with Project Management, Production, Creative, and Finance teams.

• Experience in mentoring peers, offering performance feedback, and enhancing team capabilities.

• Proactive, solutions-oriented, persistent, organized, and accountable approach.

• Ability to rapidly absorb new technical and industry knowledge while responding constructively to feedback.

• Bachelor's degree in Management, Marketing, Real Estate, or a related field is preferred, or substantial relevant experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance packages.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.