Account Director, Enterprise Accounts – Memberships

This is a fully remote position, open to applicants in United States.

📋 Description

• Tailor agency strategic initiatives by aligning them with Virtuoso programs and advantages to meet agency objectives.

• Develop growth strategies for Enterprise Agencies and their associated partners.

• Track agency performance and deliver insights to the General Manager for effective strategic planning.

• Offer comprehensive support to a portfolio of prestigious and expanding luxury travel agencies.

• Provide access to operational resources and tools, such as reporting, data analysis, and resource coordination.

• Introduce new initiatives and tools to agency owners, managers, and executives.

• Educate agency advisors on Virtuoso products and services.

• Connect with subject matter experts to enhance agency expertise.

• Build and maintain strong relationships with agency owners and managers.

• Facilitate communication and benefits from Tier 3 and 4 Partners to respective accounts.

• Promote communication and alignment to achieve override goals.

• Assist in the onboarding process for new agencies and advisors.

• Enable communication between agencies and internal departments to address issues and enhance performance.

• Organize training and engagement initiatives specific to large agencies.

• Represent the Virtuoso brand and uphold luxury service standards during agency interactions.

• Report directly to the General Manager.

• Maintain regular contact with Virtuoso staff and meet with Preferred Partners.

⛳️ Requirements

• Over 5 years of experience in account management or operations within the travel industry.

• Knowledge of luxury travel services and agency structures.

• Exceptional interpersonal and communication abilities.

• Capability to manage multiple accounts while effectively prioritizing tasks.

• Proficient in CRM systems and Microsoft Office Suite.

• Bachelor's degree is preferred; relevant experience will also be considered.

• Occasional domestic travel may be necessary to participate in company events (1–3 trips annually).

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Medical, dental, vision, and life insurance coverage.

• 401(k) savings plan.