Account Director, Client Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary strategic leader for enterprise and rapidly growing clients on a daily basis.

• Manage executive communications and foster long-term partnership value.

• Create and implement strategies for renewals, upsells, and cross-sells in relation to Net Revenue Retention (NRR).

• Develop comprehensive growth strategies encompassing Paid Media, SEO/Content, Conversion Rate Optimization (CRO), Creative, and Revenue Operations (RevOps).

• Oversee portfolio economics, forecasting, margin health, scope control, and negotiations for renewals.

• Lead Quarterly Business Reviews (QBRs) and convert performance data into business stories that link marketing efforts to revenue outcomes.

• Collaborate with channel leaders, project managers, and operational teams to synchronize priorities and ensure excellence in delivery.

• Recognize client risks and proactively address issues to prevent escalation to executives.

• Guide and mentor strategists, analysts, and project teams.

• Enhance retention, expansion, renewal rates, and customer satisfaction across a portfolio of client relationships.

⛳️ Requirements

• 7–12 years of experience in roles related to agency or client services.

• Extensive exposure to B2B SaaS or technology clientele.

• Demonstrated success in managing renewals, upsells, and cross-sell initiatives within a portfolio exceeding $2M.

• Strong proficiency in Paid Media, SEO/Content, CRO, Creative, and RevOps.

• Experience collaborating with stakeholders at the VP, CMO, and CRO levels.

• Capability to link marketing execution to tangible business results.

• Ongoing learning in AI and automation applications for marketing and operations.

• Proven experience managing B2B technology or SaaS client accounts.

• Expertise in leading cross-channel client teams.

• Must reside in the US and be eligible to work without sponsorship.

• Access to reliable internet connectivity.

• Ability to remain stationary for extended periods and interpret both written and verbal communication.

🏝️ Benefits

• Medical, dental, and vision plans, along with disability and life insurance coverage for you and your family.

• 100% employer-sponsored plan for you and a 50% contribution for dependents (available in the US, CAD, MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace for mental wellness.

• Physical therapy services offered through Omada.

• Thousands of virtual workouts available via Aaptiv.

• Complimentary One Medical membership for both primary and virtual care.

• Unlimited Paid Time Off (minimum of 2 weeks).

• Paid holidays observed by the company.

• Day off for your birthday.

• End of Year Recharge (company closure from December 24 to January 1).

• Paid parental leave provided.

• Traditional and Roth 401(k) plans with a company match of 3%.

• Annual bonus awarded based on tenure.

• Company-wide retreat held annually.

• Option to work remotely from a home office.

• Choice of PC or Mac provided for work purposes.