Account Director, Client Strategy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the principal strategic lead for enterprise and rapidly growing clients on a daily basis.

• Manage executive communications and the long-term value of partnerships.

• Formulate and implement strategies for renewals, upselling, and cross-selling, linked to Net Revenue Retention.

• Craft integrated growth strategies that encompass Paid Media, SEO/Content, CRO, Creative, and RevOps.

• Oversee portfolio economics, including forecasting, maintaining margin integrity, controlling scope, and managing renewal negotiations.

• Lead Quarterly Business Reviews (QBRs) and translate performance metrics into business narratives that connect marketing actions to revenue results.

• Collaborate with channel leaders, project managers, and operations teams to align goals, manage risks, and ensure high-quality delivery.

• Identify potential client risks and proactively address issues prior to escalation to executive management.

• Provide mentorship to strategists, analysts, and project teams.

• Function as the senior strategic and commercial owner of a diverse portfolio of complex client relationships.

• Impact Directive’s Net Revenue Retention, renewal rates, and customer satisfaction levels.

⛳️ Requirements

• 7–12 years of experience in roles related to agency or client services.

• Extensive exposure to B2B SaaS or technology clients.

• Demonstrated success in managing renewals, upselling, and cross-selling within a portfolio exceeding $2M.

• Strong proficiency in areas including Paid Media, SEO/Content, CRO, Creative, and RevOps.

• Experience collaborating with clients at the VP, CMO, and CRO levels.

• Ability to link marketing efforts to tangible business outcomes.

• Continuous learning about AI and automation applications in marketing and operational processes.

• Experience in leading B2B technology or SaaS client accounts.

• Experience managing cross-channel client teams.

• Legally authorized to work in Canada.

• Currently residing within Canada.

• Reliable internet access and a professional background.

• Capability to remain stationary for extended durations.

• Proficiency in observing and interpreting both written and verbal communication.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, along with disability and life insurance coverage for you and your family.

• Fully employer-paid plan for you and a 50% employer contribution for dependents (available in the US, CAD, MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace for mental wellness.

• Physical therapy services through Omada.

• Aaptiv virtual workout sessions.

• Complimentary One Medical membership for primary and virtual healthcare.

• Unlimited paid time off (minimum of 2 weeks).

• Paid company holidays.

• Day off for your birthday.

• End of Year Recharge period, with the company closed from December 24 to January 1.

• Paid parental leave.

• Traditional and Roth 401(k) plans with a 3% company match.

• Annual bonuses based on tenure.

• Company-wide annual retreat.

• Option for remote work from a home office.

• Provision of a PC or Mac for work purposes.