Account Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Drive sales revenue by proactively promoting Zayo products and services to designated accounts

• Collaborate effectively with clients, end users, Zayo engineers, product teams, and offer management to address clients’ business needs

• Present proposals and guide customers through the sales process

• Achieve high customer satisfaction by providing exceptional customer support, account management, and professionalism

• Foster customer business relationships, retain existing revenue, and introduce new services

• Utilize knowledge of business, customers, industry, Zayo, and services to meet revenue targets

• Develop and implement account strategies, account plans, and solution designs while cultivating strong relationships

• Handle significant workloads while ensuring responsiveness and quality

• Monitor, analyze, and report on sales performance and activities using Salesforce and other reporting tools

• Deliver accurate and timely forecasts of sales opportunities and churn events

• Maintain detailed activity records, including meeting notes, client calls, and correspondence

• Provide timely and accurate information to management

• Collaborate with other departments to uphold customer satisfaction and achieve sales goals

• Work with a diverse team while also being able to operate independently with minimal supervision

⛳️ Requirements

• Bachelor’s degree or equivalent from a four-year college; or a comparable combination of education and experience

• At least five (5) years of relevant experience

• Demonstrated success in hunting for new business and driving growth

• Experience collaborating with senior executives and leading cross-functional teams

• Strong knowledge of telecom infrastructure, AI, NeoCloud, Software, SaaS, and Technology sectors

• Exceptional negotiation, presentation, and communication skills

• Ability to assess market trends and competitive intelligence to inform strategic decisions

• Capability to manage multiple projects and accounts concurrently, meeting deadlines

• Willingness to travel as required by Zayo and its customers

🏝️ Benefits

• Comprehensive Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy, including paid parental leave

• Health insurance

• Life insurance

• Disability retirement plans

• Paid time off