Account Director

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Build and nurture customer relationships while enhancing and expanding existing business revenues.

• Identify and pursue new business opportunities within designated territories/accounts.

• Oversee RFQ, quoting, proposal submissions, contracting, and customer request processes.

• Deliver proposals and successfully close new business deals.

• Formulate and implement account strategies aimed at driving revenue growth and increasing market share.

• Develop and sustain relationships with key customer decision-makers and influencers.

• Track customer opportunities, account modifications, prospects, and the competitive landscape.

• Work in collaboration with stakeholders from Commercial, Operations, Quality, Finance, Legal, planning, and customer service.

• Keep up-to-date with technical expertise relevant to the company and industry.

• Manage expenses to stay within budget constraints.

• Create reports and conduct weekly, monthly, and annual account reviews or strategic plans.

• Present and negotiate price adjustments when necessary.

• Gather Voice of Customer feedback to relay to internal stakeholders.

• Maintain CRM records and oversee account pipeline value, status, and health.

• Develop and maintain a regular communication schedule with customers.

• Prepare Scorecards, Drumbeat, and Recovery materials.

• Serve as the primary internal and external contact for pricing-related issues and communications.

• Manage customer surveys, RFIs, NDAs, EHS&S questionnaires, and other ad hoc requests.

• Collect, analyze, trend, and disseminate customer forecasts.

• Lead and manage CIP communications and trackers.

• Evaluate and oversee the rebate process as applicable.

⛳️ Requirements

• Bachelor’s Degree is required; a degree in a related discipline or engineering is preferred.

• A minimum of 5 years of business-to-business sales experience, specifically in medical device contract manufacturing.

• Experience in the Medical Device Industry is mandatory.

• A strong background in plastic injection molding, metals, and assemblies is preferred.

• Completion of formal sales training programs is advantageous.

• A proven record of successful performance is essential.

• Demonstrated skills in selling and account management.

• Capability to translate strategy into tactical execution and inspire effective execution.

• Ability to engage with all levels and functions of major OEM medical device customers.

• Proficient in analyzing information and communicating effectively with customers and various organizational levels.

• Skilled in collaborating with and influencing peers and management.

• Ability to lead cross-functional teams.

• Highly motivated, disciplined, and proactive.

• Excellent interpersonal, communication, presentation, and organizational skills.

• Strong relationship-building capabilities.

• Proficient writing skills and familiarity with Outlook and Word.

• Proficiency in Excel and PowerPoint for data analysis and presentation creation.

• Highly responsive and resilient in challenging situations.

• Capable of working independently and as part of a team.

• Ability to organize tasks and adapt to meet deadlines in a fast-paced environment.

• Exceptional problem-solving abilities.

• Experience in interpreting design drawings and specifications is preferred.

• Capability to analyze, comprehend, and convey technical information effectively.

• Ability to assess the financial implications of deals and opportunities.

• Strong negotiation skills.

• In-depth understanding of the medical device and/or contract manufacturing sectors.

• Willingness and ability to travel extensively within the assigned account/territory, potentially ranging from 25% to 75% depending on business requirements.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• Company-funded life insurance and disability coverage.

• Generous paid time off.

• 10 paid holidays each year.

• 401k plan with company matching contributions.

• Tuition reimbursement program.

• Optional Universal Life and Long-Term Care insurance.

• Voluntary legal assistance plan.

• Pet insurance options available.

• Home ownership assistance program.