Account Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish, nurture, and grow trust-based relationships with key customer stakeholders.

• Comprehend client goals, challenges, and opportunities to effectively present Thrive solutions.

• Recognize upsell and cross-sell opportunities within current accounts.

• Formulate account strategies that align with both customer and Thrive business objectives.

• Collaborate with Product, Sales, and Marketing teams on strategies for organic growth.

• Actively oversee subscription-client renewals.

• Create value-driven renewal proposals and alleviate renewal risks.

• Facilitate customer de-escalation processes and return-to-health initiatives.

• Coordinate cross-functional teams to address customer challenges and risks.

• Partner with Professional Services, Customer Success, and Customer Support teams.

• Acquire in-depth knowledge of Thrive solutions and future innovations.

• Monitor account health, adoption, engagement, and success metrics alongside Customer Success.

• Leverage data insights to discern trends, opportunities, and areas for improvement.

• Keep abreast of industry trends, competitive landscape, and emerging technologies.

• Suggest and implement enhancements to the Account Management process.

⛳️ Requirements

• Demonstrated experience as an Account Executive or in a sales role that involves quota-carrying and closing.

• A genuine interest in transitioning from client-side work into account management and long-term relationship stewardship.

• A minimum of 5 years of experience selling or working with LMS/learning technology is essential.

• Proven success in balancing revenue and retention targets while enhancing customer satisfaction.

• Experience in managing risks and escalations within a matrixed team environment.

• Customer-centric mindset with a solid understanding of the customer lifecycle.

• Interest in customer challenges, industry trends, and emerging technologies.

• Highly organized, methodical, agile, and responsive to shifting priorities and requirements.

• Comfortable navigating ambiguity and highly self-motivated.

• Strong and effective communication skills with both internal and external stakeholders.

• Capability to drive accountability and implement actions across multiple stakeholder groups.

• Skillful in mapping account lists to uncover expansion opportunities.

• Proficient negotiation and consultative selling abilities.

• Experience in managing pipeline, forecasting, and closing sales.

🏝️ Benefits

• Unlimited Holiday to promote work-life balance.

• Thrivedays—a shortened workday every Friday (10:00–15:00), free from internal meetings.

• Flexible Working Hours within core hours (10:00–16:00).

• Time off for birthdays and Christmas, including a festive shutdown period between Christmas and New Year.

• Work From Anywhere—fully remote-friendly for up to 4 weeks a year.

• Health Cash Back Plan provided by Health Shield.

• Employee Assistance Program offering confidential support.

• Financial support program available through Maji.

• Salary Sacrifice Pension Scheme.

• Death in Service benefit equivalent to 4x annual salary.

• Green Car Scheme available through salary sacrifice.

• Cycle to Work Scheme—save up to 42% on a new bike.

• Perks at Work—access to over 30,000 national and local employee discounts via CharlieHR and Health Shield.