Account Director

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Take ownership and expand a portfolio of enterprise health system accounts, ensuring retention, growth, and overall customer success.

• Serve as a reliable advisor to senior executives across clinical, operational, and technological sectors.

• Develop expansion strategies that align with customer priorities and strategic goals, grounded in measurable value.

• Cultivate multi-threaded executive relationships within C-suite, IT, clinical operations, and transformation teams.

• Direct account planning, quarterly business reviews (QBRs), forecasting, and deal strategy with diligence and clarity for executives.

• Collaborate with Product, Engineering, and Implementation teams to expedite time-to-value and eliminate obstacles.

• Convert customer requirements into actionable product insights that shape the roadmap and go-to-market strategy.

• Act as the primary executive representative for health systems adopting applied AI infrastructure, accountable for renewal, growth, strategic alignment, and outcomes.

⛳️ Requirements

• Over 8 years of experience in enterprise account management, strategic accounts, or partnerships within healthcare technology, SaaS, or data/AI platforms.

• Demonstrated success in managing large, complex health system or Integrated Delivery Network (IDN) relationships with executive stakeholders.

• Strong knowledge of healthcare data, clinical operations, EHR workflows, and interoperability standards (FHIR, HL7, etc.).

• Ability to express technical value in business terms and business value in clinical language.

• Executive presence, consultative communication skills, and comfort operating in a dynamic, ambiguous environment.

• Highly organized and analytical with robust forecasting skills; proficiency in Salesforce is preferred.

• Willingness to travel for customer engagements.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Generous paid time off and flexible working arrangements.

• Professional development opportunities and continuous learning support.